What are the responsibilities and job description for the Dispatcher/Customer Service position at A&H Logistics LLC?
Overview
We are seeking a dedicated and detail-oriented Dispatcher/Customer Service to join our dynamic team. The ideal candidate will play a crucial role in ensuring customer satisfaction by providing exceptional support and assistance in various aspects of our operations.
Duties
Respond to customer inquiries via phone systems, email, and chat, ensuring timely and accurate information is provided.
Assist in dispatching operations by coordinating with fleet management teams to ensure efficient transportation processes.
Collaborate with internal departments to resolve issues related to supply chain logistics and enhance overall service delivery.
Monitor shipments and provide updates to customers regarding their orders, ensuring transparency throughout the delivery process.
Requirements
High school diploma or equivalent.
Strong analytical skills with the ability to assess situations quickly and make informed decisions.
Excellent communication skills, both verbal and written, with a focus on providing clear information to customers.
Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
Job Types: Full-time, Part-time
Pay: $22.45 - $25.96 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: Remote
Salary : $22 - $26
