What are the responsibilities and job description for the Front Office Coordiantor- Psychology Practice position at A Healing Paradigm Wellness Center?
Small, yet busy psychologist’s office seeks a front office coordinator to perform a variety of support functions. Exceptional interpersonal and customer service skills a must. An ability to balance multiple tasks, problem solve, and maintain confidentiality of professional resources is required. The primary responsibility of this position is to schedule clients, bill insurance, reconcile payments, and to support clinical staff.
Duties & Responsibilities
- Answering multiple phone lines, client inquiries, and setting appointments.
- General office assistance - creating forms, other media, and assisting with organizational tasks (data entry, document assembly, copying, and faxing).
- Preparing billing, credentialing providers, verifying insurance, and posting to patient accounts.
- Maintenance of organizational and staff certifications, licensure, and insurance.
- Handle all front office concerns.
Qualities Required
The ideal candidate will have 2-3 years of experience providing support in a high volume, multi-functional office, and knowledge of superior administrative practices. The candidate must be proactive, goal oriented, and personable. The ability to work independently, multi-task, and be comfortable in a rapidly changing environment is vital to this position. Personal attributes desired include being well-spoken, punctual, goal-oriented, and reliable. Additional qualities include:
- Knowledge of medical billing and third party payor practices is desired.
- Adapting to changing needs by acquiring new skills and knowledge.
- A pleasant personality, professional appearance, and strong conflict management skills.
- Super organized & great attention to detail.
- Strong verbal and written communication skills.
- Able to take feedback and be self-reflective.
- Professional appearance.
- Proven ability to maintain the highest standards of discretion and judgment in dealing with confidential information.
- Being energetic and able to juggle multiple tasks.
- Advanced Microsoft Word, PowerPoint, Excel, and email skills a must.
About A Healing Paradigm
In 2007 our director had a vision to create a center focused on wellbeing. Through that vision, A Healing Paradigm (AHP) was born. Our goal is to decolonize western concepts of psychology by understanding how culture, indigenous healing traditions, and spirituality can be used to heal people of African descent globally. By extension, we have created a space to address the psychological wellbeing of BIPOC (Black, Indigenous, People of Color) and our non-BIPOC allies. We offer professional training, counseling, psychological testing, continuing education, and speaking services to an international audience.
Mission
We provide culturally congruent mental health, fitness, and education services by utilizing state of the art technology, through an integrative wellness and decolonial model.
Our Values
Our work is guided by core values:
- Reciprocity: In the ever-lasting flow of life, we believe in the importance of equity and balance, through giving and receiving in equal measure.
- Sankofa: The Akan speaking peoples in Ghana define Sankofa as going back and retrieving that which was lost. We believe in the process of rediscovering and safeguarding personal, family, and community cultural history and psychological wellbeing.
- Ancestral Connection: We believe in the wisdom of healthy elders, the ancestors, and those who have walked the path before us.
- Spirituality: We uplift the importance of connection to divine source as it manifests within individuals, families, and communities.
- Ìwà pèlè (Good Character): We believe the proverb: Character is like smoke; it cannot be hidden for long. Thus, we are honest and take responsibility for our actions.
- Social Justice: We acknowledge the existence of and resist institutionalized racism, gender, disability, sexual identity, and economic inequality, privilege, and microaggressions.
- Courage: We will be courageous even when the alternative is financially advantageous.
- Collaboration: We partner with those who are psychologically healthy, believe in justice, engage in personal healing, and work towards the liberation of BIPOC globally.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person