ASSISTANT CAFE MANAGER

About Company:

Seven Stars Bakery, a Rhode Island family owned and operated business, was born out of a true passion for artisan bread and pastry baking and a strong desire to foster meaningful community. Lynn and Jim Williams, the founders, wanted to bake great stuff the old fashioned way, using the highest quality ingredients and craftsmanship, and then welcome customers like guests in their home – and we continue to do just that! They opened our first café in 2001 in a converted gas station on Hope Street on the East Side of Providence. Before long, their vision became a reality and Seven Stars Bakery was the hub of the neighborhood. In order to meet the demand for more seating in the café, they moved baking operations to a separate location in Pawtucket. In 2007, our second café was opened on Broadway on the West Side of Providence, followed by our third in 2009 on Newman Ave in the Rumford section of East Providence (in the former site of the Rumford Baking Powder factory!).

In 2018, Jim and Lynn, ready for a new life chapter, sold Seven Stars Bakery to a group of longtime customers and fans. Sarah Williams (no relation to Jim and Lynn), who had been with Seven Stars for 13 years and was running bakery operations, officially assumed the role of Head Baker. In 2019, we opened our fourth café on Reservoir Ave in Cranston and in 2021 our fifth on Point Street in the Jewelry District of Providence (in the former site of Olga’s Cup and Saucer). Most recently, we have made our way to the West Bay with the opening of our 6th café in the Main Street area of East Greenwich on Cliff Street.

Each Seven Stars Bakery café location is unique but all share that feeling of warmth and community and offer the same delicious breads, pastries, sandwiches, salads and coffee. We are still obsessed with quality: the quality of every item we bake, every coffee we pour and every interaction with our customers.

We are currently an amazing, dedicated, hard working team of over 150, consisting of bakers who work through the day and night, delivery drivers who make sure the bread rack is full each morning and baristas who make the best lattes around. All of us are passionate about what we do and truly enjoy working together.

Whether you are quickly grabbing a coffee on the go, chilling at a table enjoying a croissant and a book, or catching up with a friend over lunch – we want to be the best part of your day!

About the Role:

The Assistant Cafe Manager plays a crucial role in ensuring the smooth operation of our cafe, contributing to an inviting atmosphere for customers and a productive environment for staff. This position involves supporting the Cafe Manager in daily operations, including staff management, inventory control, and customer service excellence. The Assistant Manager will be responsible for training and mentoring team members, ensuring they deliver high-quality service and maintain the cafe's standards. Additionally, this role requires effective communication with suppliers and vendors to manage stock levels and maintain product quality. Ultimately, the Assistant Cafe Manager will help drive sales and enhance customer satisfaction, contributing to the overall success of the cafe.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a food service or retail environment.
• Strong interpersonal and communication skills.

Preferred Qualifications:

• Associate's degree in hospitality management or a related field.
• Experience in a supervisory role within a cafe or restaurant setting.
• Knowledge of food safety regulations and best practices.

Responsibilities:

• Assist in managing daily operations of the cafe, ensuring all tasks are completed efficiently.
• Supervise and train staff, providing guidance on customer service and operational procedures.
• Monitor inventory levels and assist in ordering supplies to maintain stock.
• Handle customer inquiries and resolve any issues to ensure a positive experience.
• Support the Cafe Manager in implementing marketing strategies to increase foot traffic and sales.

Skills:

The required skills for this position include strong leadership abilities, which are essential for training and motivating staff to provide excellent customer service. Effective communication skills are necessary for interacting with both customers and team members, ensuring that everyone is aligned with the cafe's goals. Organizational skills are vital for managing inventory and scheduling staff shifts efficiently. Additionally, problem-solving skills will be utilized when addressing customer concerns or operational challenges. Preferred skills, such as knowledge of marketing strategies, will help in promoting the cafe and attracting new customers.

Compensation details: 45000-48000 Yearly Salary