What are the responsibilities and job description for the Customer Experience Associate position at A Hiring Company?
Customer Experience Associate (Full Time, In-Person)
Join our dynamic team as a Customer Experience Associate, where your passion for patient care will shape the future of healthcare delivery, ensuring every customer feels supported, valued, and empowered on their health journey.
About Us:
Access to essential medicines should be simple, convenient, and readily available. Our mission is to help people get their necessary medications by removing unnecessary barriers and streamlining the process. Our approach is straightforward: no insurance, no hassle, and no need to jump through hoops.
Our vision is to revolutionize the way people receive healthcare by providing a seamless and personalized experience for all. By leveraging cutting-edge technology and a patient-centered approach, TelyRx is committed to ensuring everyone has hassle-free access to their needed medications. We believe that healthcare should be inclusive and convenient, and our dedicated team is working tirelessly to make this vision a reality. Join us on this journey towards a healthier, more accessible future with TelyRx.
About the Role:
As a Customer Experience Associate, you will be crucial in providing outstanding service to our patients. We seek candidates with a pharmacy technician background passionate about delivering exceptional customer care and eager to use their expertise to provide patients with an outstanding experience. You will be responsible for assisting customers with their medication needs, answering inquiries, and resolving issues in a manner that builds trust and loyalty. Our team is energetic and determined, seeking an individual who can jump in and embrace the fast-paced environment.
Shift Details:
- 40 hours/week
- Weekdays and weekends - flexible schedules to be confirmed by manager: 8:00 AM - 4:00 PM or 4 PM - 11:00 PM Responsibilities:
- Respond to customer inquiries across email, phone, chat, and proprietary messaging systems with excellent tone, grammar, and spelling for written communications.
- Resolve issues in a personalized, accurate, and timely manner.
- Build long-term relationships with our customers by offering advice related to products and services.
- Become an expert in TelyRx products and offerings and maintain up-to-date knowledge in a fast-changing environment.
- Apply your pharmacy technician knowledge to guide customers effectively on medication usage and safety.
- Complete training and up-training as needed.
- Maintain the highest level of discretion when dealing with customer issues.
- Strive to meet and exceed structured performance targets.
- Report on customer trends and feedback.
- Complete occasional overtime when needed by the business.
Compensation details: 40000-45000 Yearly Salary
Salary : $40,000 - $45,000
