What are the responsibilities and job description for the Front Desk Agent/Guest Services Agent - FT & PT Positions Available position at A Hiring Company?
Overview
We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. Full-Time and Part-Time positions available.
The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we would like to speak with you!
ESSENTIAL FUNCTIONS:
- Perform all duties required for a warm welcome and efficient check in and check out process, abiding by our service standards
- Maintain the highest level of associate/guest relations
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests, amenities or celebrations
- Be knowledgeable of Vermont and area events and offerings to suggest to guests/visitors
- Be knowledgeable and provide information on special events, group needs, resort amenities and activities and distribute associated information/packets, gift bags, etc.
- Perform all cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
- Resolve guest issues and ensure follow-up as needed with the guest and applicable department
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Perform reservation functions including entering and updating group files
- Attend departmental stand-up meetings on an as needed basis
- Assist in keeping the front desk area clean, stocked, and organized
- Assist with room deliveries or guest/visitor requests on an as needed basis
- Maintain a positive and collaborative working relationship with front office associates and all departments
- Enthusiastically collecting guest feedback and communicate to appropriate leader
- Complete additional tasks as assigned by Supervisors or Director
