HIWU Quality Assurance Analyst II

The Horseracing Integrity & Welfare Unit (HIWU) Quality Assurance Analyst II is a dedicated and detail-oriented contributor to Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM) by evaluating, testing and validating IT systems, services and software. The individual will assess service levels and product performance to ensure established quality standards are met. Key contributions include collaborating with both current and future development partners to identify requirements, creating test plans, and ensuring the highest standards of product quality. Additional oversight includes documenting issues and tracking status in designated systems; and developing solutions to resolve problems and provide recommendations for improvements to process, configuration, and products.

Key Responsibilities:

• Work closely with current and future development partners to define clear, comprehensive test plans based on system and product requirements and understand product functionality, requirements and technical aspects.
• Collaborate with the HIWU team, including Testing, Science, Legal, Investigations and Education, and applicable internal stakeholders to identify needs and ensure product development delivers innovative tools to advance the HIWU mission in service to the Thoroughbred racing industry.
• Identify key test cases, scenarios and areas for testing, ensuring full coverage of the products or systems being developed.
• Conduct functional, integration, regression and performance testing for both technical systems and product features.
• Validate systems meet product requirements, business needs and user expectations.
• Work with developers, internal teams and external constituents to ensure issues are clearly documented and resolved, and processes are aligned to deliver a quality product on time.
• Document test results and report issues in detail to the Principal Project Manager and other relevant stakeholders.
• In collaboration with the Principal Project Manager, track and verify defects through to resolution.
• Identify areas of improvement within the testing processes and work to refine methodologies and procedures.
• Stay current on industry best practices and arising tools to continuously improve quality assurance efforts.
• Perform other related duties, as assigned.

Competencies:

Planning and Organizational Development

Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes.

Listens well and orientates quickly.

Critical Success Factors: Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail; displays critical thinking abilities.

Effective Communication

Proficient in all forms of communication. Ability to connect with colleagues, constituents, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.

Critical Success Factors: Passionate about daily interaction with constituents; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.

Customer Service Orientation

Has a propensity for serving the needs of staff and constituents. Demonstrates self-control and the ability to stay calm and diffuse tense service situations.

Critical Success Factors: Attentive and decisive; selfless; follows up and follows through; constituents first focus to enhance relationship.

Integrity and Reliability

Takes personal responsibility for job performance; strict adherence to company and unit policies and procedures. Maintains consistent high level of professionalism and confidentiality.

Critical Success Factors: Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; and makes informed decisions based on what is best for the company.

Motivation for Achievement

Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations.

Critical Success Factors: Stays on target for 90-day and annual goals, with motivation to exceed all objectives.

Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.