What are the responsibilities and job description for the Inside Sales & Customer Care Manager position at A Hiring Company?
Department: Inside Sales & Customer Care
Position: Inside Sales & Customer Care Manager
Reports to: President
Job Type: Full-time
FLSA Classification: Exempt (Salary)
Essential Job Functions:
Inside Sales:
- Develop and implement strategies to achieve sales targets and drive revenue growth within the assigned customer base.
- Lead and mentor a team of inside sales representatives, providing coaching, guidance, and support to maximize performance.
- Monitor and evaluate sales performance, identifying opportunities for improvement and implementing corrective actions as needed.
- Collaborate with the marketing team to generate leads, create promotional campaigns, and follow up on inbound inquiries.
- Build and maintain strong relationships with new and existing clients to ensure long-term customer loyalty.
- Manage sales pipeline, track progress, and report on key sales metrics (conversion rates, revenue, etc.).
- Identify, upsell, and cross-sell opportunities and work with the sales team to increase average deal size and customer value.
Customer Care:
- Oversee and manage the customer care team to ensure timely resolution of customer inquiries, issues, and complaints.
- Establish and maintain customer care policies, procedures, and standards to enhance the customer experience.
- Monitor customer feedback and survey results, identifying trends, and working to resolve any recurring issues.
- Act as a point of escalation for complex customer care issues and collaborate with other departments to provide solutions.
- Track customer satisfaction metrics and work with the team to continuously improve service levels.
- Ensure smooth order fulfillment and timely delivery, working closely with internal teams.
- Develop and implement customer retention strategies to minimize churn and maximize customer loyalty.
Compensation details: 60000-80000 Yearly Salary
Salary : $60,000 - $80,000
