IT Support Help Desk Technician I

Farmers National Company is an employee-owned company headquartered in Omaha, NE. We are the Nation's leading landowner services company and have been in business for 95 years. We pride ourselves in meeting and exceeding goals and objectives of our clients, customers and stakeholders! We offer a wide range of benefits including Medical, Dental, Vision, PTO, 401k match and much more!

Our Accounting Team is seeking an IT Support Help Desk Technician I in our Omaha office who will be responsible for managing and coordinating activities and operations of accounts payable department and staff.

The IT Help Desk Technician I will actively participate in providing basic administrative support for the Information Systems Department. Other duties include providing technical and application support to all users within the organization.

DUTIES AND RESPONSIBILITIES:

• First responder to phone calls, emails, personnel requests for basic troubleshooting, documenting, and monitoring to resolve issues that arise for the IT support center in a timely manner
• Provide technical support and guidance to end users in each department
• Performs diagnostic testing and analyzing results to resolve issues
• Contributes to installation, configuration, operations, and maintenance of PC-based and mobile hardware and software
• Demonstrate clear and positive communication with users in a fast-paced and demanding environment.
• Performs additional duties as assigned and required by manager

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Associate’s Degree in Information Technology, Computer Science, or related field;

• 1 year of IT Help Desk experience
• Basic knowledge of help-desk administration and computer-based operations including but not limited to configuration and maintenance.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to sit, talk/hear and utilize visual acuity to operate equipment, read a computer monitor and use a keyboard
• Continually required to reach, stoop, kneel to install computer equipment
• Occasionally lifting and/or moving up to 50 lbs.
• Rotate on-call support duties for after hours, nights, and weekends

COMPETENCIES:

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Edits work for spelling and grammar; Varies writing style to meet needs.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.