Online Training Services Coordinator

For 25 years Catharsis Productions has helped create safe and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative, accessible, and relatable programs, workshops, and consulting, we move the needle and strive for cultural change.



We are currently seeking an Online Training Services Coordinator. The Online Training Services Coordinator will assist with the administration of the day-to-day operations for the Department of Online Training Sales and Management. This employee is responsible for setting up and maintaining college and university clients on a proprietary online training platform and assisting licensed users with technical support needs. This is a remote position.



HERE’S THE SKINNY:



The Online Training Services Coordinator will be responsible for the following essential functions:

• Responds to calls and emails from clients in a timely manner.

• Works directly with college and university clients to configure program(s), and the CP Online team once a contract is executed.

• Performs a multi-step program setup configuration and maintains a detailed schedule of program launches and builds.

• Corresponds with clients as necessary to ensure schedules are being upheld and programs are running smoothly.

• Enters all contract and online training data into appropriate technology systems (administrative program portal, IT help desk, Salesforce, etc.).

• Responds to all user help desk and technical support inquiries.

• Ensures with Senior Manager that all existing contracts, including online ones with live training programs, meet deadlines and requirements.

• Troubleshoots client issues and escalates to manager when necessary.

• Other duties as assigned.



WHAT TYPE OF EDUCATION & EXPERIENCE SHOULD YOU HAVE?

• Associate degree required; Bachelor’s degree preferred

• 3-5 years of professional administrative experience



QUALIFICATIONS:



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



KNOWLEDGE & SKILLS:

• Demonstrated success of displaying high attention to detail

• High-level organizational skills

• High-level interpersonal and customer service skills primarily using phone or video conferencing as the means of communication

• Ability to manage multiple tasks and deadlines concurrently

• Ability to plan and prioritize workload and meet deadlines

• Analytical, especially adept with spreadsheets

• Proofreading

• Displays respectful and friendly demeanor in person and over the phone

• Self-motivated, self-disciplined, and able to work both independently (and remotely) and as a member of a team

• Proficient working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

• Salesforce and/or other LMS working experience a plus

• Experience with Articulate Storyline helpful - not required

• Online programs contain sensitive content. Candidate must be comfortable with prevention topics related to sexual assault, sexual harassment, domestic violence, stalking, alcohol, etc.



ANYTHING ELSE?



Yes. We highly value creating a company that represents diversity across many lines, including- race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.



While we do demanding work about very serious topics, you will be joining a small and dedicated team of people who are passionate about the work we do. We work in a supportive environment where everyone’s opinion is valued, and we all pitch in to help one another.



SO, WHAT’S TO LOVE ABOUT THIS GIG?



Looking for Mission-driven work? This is it! Our Company Mission is to change the world by producing innovative, accessible and research-supported programming that challenges oppressive attitudes and shifts behavior. We are proud to have produced programming that has reduced sexual violence in many communities in the U.S. and abroad. This is a perfect position for anyone who is passionate about service and delivering a message that makes the world a better and safer place.



Looking to hire soon!



HOW DO I APPLY?



We look forward to hearing about you and what you do. Make sure your application includes:

• A cover letter that highlights why you think you’d be great for the gig. We’d love a cover letter that shows us your personality.

• Your resume



WANT MORE DETAILS ON WHAT WE DO?



Visit our website at www.catharsisproductions.com or send an e-mail to our Human Resources department, jobs@catharsisproductions.com.



Thank you for your interest!