Operations Manager

Position Summary

At Campbell Properties the Operations Manager is responsible for the overall management and operations of a diverse portfolio of properties, ensuring operational efficiency, tenant satisfaction, and profitability. The Operations Manager will lead a team of Area Managers while working closely with other departments to ensure the properties are maintained to high standards while maximizing revenue and minimizing costs.



Duties/ Responsibilities:

• Manage daily operations of all residential properties while following all local laws and regulations, including Fair Housing regulations.


• Lead and mentor a team of Area Manager and leasing staff.


• Ensure goals are set and transparent for Area Managers in maintaining high occupancy rates by implementing strategic leasing programs.


• Work closely with training specialists to ensure teams are receiving the highest level of ongoing training.


• Ensure all employees adhere to company policies and procedures.


• Develop and implement strategies to maintain and improve property condition, tenant retention, and customer satisfaction.


• Collaborate with maintenance managers and leasing teams to ensure property standards are being met and repair processes are timely and cost-effective.


• Partner with maintenance managers on capital improvement projects.


• Foster positive vendor relationships with preferred vendors and network new vendor relationships.


• Oversee and address concerns with tenants or issues in a timely and professional manner.


• Collaborate with internal teams such as VP of Management, HR, and Finance to ensure alignment of property management objectives.


• Perform all other duties requested or assigned.

Qualifications:

• 5 years of management experience


• 5 years of property management experience


• Experience with a large portfolio managing residential units of 2,500 or more and leading a team.


• Travel to outbound properties as needed with occasional overnights (minimum requirement of an annual basis)


• In-depth knowledge of local property laws, regulations, and best practices.


• Exceptional communication and interpersonal skills.


• Strong problem-solving skills and decision-making abilities.


• Proficiency in property management software (preferably Yardi).


• Weekend, evening availability and availability for emergencies and back up coverage.


• Must hold a valid driver's license and auto insurance coverage.

Compensation details: 70000-80000