What are the responsibilities and job description for the Team Leader position at A Hiring Company?
Join our team!
A&W® is looking for some fun and energetic Team Leads for our Lexington, KY restaurants!
Why is A&W right for you? We offer a competitive wage, a free meal for each shift, 25% discount for off-duty meals, referral bonus program, recognition program and service rewards and additional benefits for full-time Team Members.
A&W Restaurants is notable for being the first successful food franchise company and is America's first restaurant chain to turn 100!
Benefits:
All full-time Team Members are eligible for the following benefits:
• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vison Care Insurance
• Life Insurance
• Supplemental Life Insurance
• Short-Term Disability Benefits
• Long-Term Disability Insurance
• 401K Retirement Plan
• Education Assistance
Position Title: Team Leader
Job Type: Hourly, Non-exempt
Position Summary: Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.
Summary of Key Responsibilities (include, but are not limited to, the following):
- Works in various positions as needed during shift in addition to Supervisor duties.
- Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.
- Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.
- Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.
- Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.
- Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.
- Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.
- Communicates effectively. Filters information between RGM and Team Members as needed.
- Assists RGM in administrative activities such as: managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.
- Sets the standard for regular and consistent attendance and punctuality.
- Responsible for the safety and security of the Team Member's, facilities, and assets in the absence of the RGM or AGM.
