Bilingual Early Intervention Service Coordinator

Purpose of Position- Works with families of children ages 0-3 to access and navigate early intervention services by providing service coordination to an assigned case load. Develops and implements an Individual Family Services Plan. Coordinates and monitors the implementation of services/supports written in the IFSP. Assists families in acquiring services and supports. Maintains regulatory compliance, including ensuring documentation is completed to obtain and maintain ongoing funding for services for children and families on their case load.

Essential Duties/Responsibilities 

• Coordinates delivery of services and supports. 

• Advises families on appropriate service options and assists in acquiring needed services/supports 

• Coordinates the delivery of services and supports from A&I Avenues and other organizations providing services/supports to the individual and/or their family.  

• Utilizes professional discretion in consulting with providers to ensure best practices in service delivery.  

• Assists individuals and families in resolving complaints with service providers and benefit sources.  This may include the formal appeals process.  

• Facilitates exits and follow-up services for children and families as needed or requested; includes ensuring that proper notice of discharge is provided. 

• Provides support and resources to families as needed. 

• Mediates for, and negotiates with, IFSP team members and service entities to ensure congruent and effective service delivery for clientele. 

• Contacts families on a monthly basis and documents the contact in the main file. 

• Completes Targeted Case Management billing on a monthly basis. 

• Ensures that all required documentation is in accordance with applicable Federal, State, and A&I Avenues rules and regulations.  

• Ensures that master files for each individual is maintained in accordance with applicable rules and regulations. 

• Ensures the completion of paperwork required to obtain and maintain availability of funding for services/supports for each person on the caseload.   

• Responsible for the development and implementation of the IFSP. 

• Leads the IFSP team in both periodic and annual reviews in the maintenance and development of the IFSP for clientele. Ensures written document is completed and distributed. Facilitates communication throughout the year regarding IFSP and related services and supports.  

• Monitors services throughout the year to ensure alignment with the current individual needs and the IFSP.  

• Ensures that the IFSP team reviews and revises the IFSP, as necessary, on at least a six month and a yearly basis, or more often as needed by the family or the team. 

Other Duties/Responsibilities 

• Advocates for the development of services/supports needed, but not available, for people with developmental disabilities and/or their families. 

• If position occupant has M.S.W., may supervise or assist in supervision of social work interns placed at A&I Avenues.  

Job Qualifications 

Knowledge, Skill, and Ability 

• Fluent in both English and Spanish languages. Has the ability to read, write, speak, and understand both languages with a high degree of accuracy and ease. 

• Solid skills in working with people with developmental disabilities and/or their families. 

• Solid independent judgment and discretion in monitoring, advising, and advocating for individuals and their families. 

• Solid knowledge of family dynamics. 

• Ability to work independently and prioritize tasks/goals for self and others. 

• Effective written and verbal communication skills with individuals and groups at all professional levels.  

• Strong planning and organizational skills.  

• Effective and creative negotiator and problem solver.  This includes an ability to provide crisis intervention as well as mediate disputes.  

• Ability to work effectively with various technology including word processing software, internet-based databases, etc.  

• Possession of a valid driver’s license and ability to meet Imagine! driving requirements. 

Training/Education: 

• Bachelor's degree in human behavioral sciences/human services/social work and at least 2 years related experience required OR four years' experience with similar field.  

• Attends the Core Service Coordination Training and the IFSP training within the first 120 days of starting the position. 

Experience: 

• Minimum of 1-2 years of experience working with people with developmental disabilities and their families, depending on combination of education and experience. 

Working Environment/Physical Activities: 

• Must be willing to attend in-person meetings at office location once/month.  

• Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.   

• Ability to respond to emergency situations as needed. 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.