What are the responsibilities and job description for the Office Services Representative position at A.I.M. Mutual Insurance Companies?
Ask Yourself This...
Are you someone who is motivated and customer-focused? Do you enjoy providing support to others? If so, this may be the role for you!
Who We Are
At A.I.M. Mutual Insurance Companies, we are committed to setting the standard in service excellence. We are guided by our founding principles to help employers effectively manage their workers’ compensation program, providing quality services to injured workers and creating safe workplaces. We are one of the largest regional workers' compensation specialists, and we credit our staff for putting their service-oriented work ethic and workers' compensation insurance knowledge into practice, every day, in all they do.
What we do...We provide a workers' compensation experience that ensures peace of mind for all.
Why we do it...To protect and support the well-being of all New England workers and their families.
How we do it...
- Listening with empathy
- Acting with compassion
- Doing the right thing
- Succeeding through collaboration
What You'll Do
The Office Services Representative performs a wide variety of administrative tasks, projects, and assignments that supports multiple departments. Responsibilities may include, but are not limited to:
- Answering phones, incoming and outgoing mail management, and data entry.
- Maintaining various email inboxes and faxes by snapshotting and indexing into the document imaging system within expected timeframes.
- Researching and answering inquiries into medical bills from providers.
- Importing all new First Reports of Injury received throughout the day and route to appropriate department for registration.
- Providing support to the front desk receptionist, mail room, and print shop as needed.
We're looking for someone that has:
- a minimum of a high school diploma, an associate's degree is strongly preferred,
- good computer skills and proficiency with Microsoft Office products,
- exceptional communications skills,
- excellent organizational skills and a strong attention to detail.
At A.I.M. Mutual Insurance Companies, we are committed to building a diverse and inclusive workplace, and we believe that all people are capable of great things. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!
Why work for us?
At. A.I.M. Mutual, we recognize the importance of having a highly experienced staff to meet day-to-day customer needs. Come be a part of a great team of people that strives to surpass customer expectations every day. Working for A.I.M. Mutual is not just a job, it’s a career.
We proudly offer robust compensation and benefits packages, including:
- 35-hour work week
- Summer hours June through September
- Competitive pay, with opportunities to advance
- Medical, dental, vision plans and pet insurance
- Employer-sponsored retirement plan with matching employer contribution
- Tuition reimbursement
- Company-paid life and disability insurance
- Paid time off and generous holiday time
A.I.M. Mutual has also earned the 2025 Best Place for Working Parents business designation.
The typical starting salary range for this role is determined by a number of factors; including, but not limited to - qualifications, relevant education, certifications, experience, skills, performance, travel requirements, and business or organizational needs. We may ultimately pay more or less than the posted range, and the range may be modified in the future, but we in good faith believe this is what we would pay for this role as of the time of posting. The full salary range for this role reflects the competitive labor market for all employees in this position across our industry and provides an opportunity to progress and develop within the role.
Thank you for your interest in joining the A.I.M. Mutual Insurance team!
Salary : $45,000 - $50,000
