What are the responsibilities and job description for the Customer Support Representative position at A+ Insurance Designers?
Job Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to analyze customer needs effectively.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order processing, including cash handling and data entry.
- Analyze customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions and transactions using computerized systems.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Uphold high standards of phone etiquette while communicating with customers.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements
- Proficiency in English is required; additional language skills are a plus.
- Previous experience in a call center or customer service environment is preferred.
- Strong cash handling skills with attention to detail during transactions.
- Familiarity with sales techniques and the ability to upsell when appropriate.
- Excellent typing skills for efficient data entry during customer interactions.
- Ability to analyze customer needs and provide tailored solutions effectively.
- Strong interpersonal skills with the ability to build rapport with customers quickly.
- A proactive approach to problem-solving and the ability to work independently or as part of a team.
Join us in delivering outstanding support to our valued customers while enhancing your career in a dynamic environment!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Shift:
- 8 hour shift
Language:
- English (Required)
Ability to Commute:
- Dallas, TX 75247 (Required)
Work Location: In person
Salary : $15 - $18
