What are the responsibilities and job description for the Customer Service Representative position at A. Johnson Plumbing and Heating, Inc.?
A. Johnson Plumbing and Heating, Inc. is calling all customer service professionals who are interested in a full-time Customer Service Representative (CSR) job in the Gloversville, NY area to apply to join our amazing office team!
WHY YOU SHOULD
We are an established company in an essential industry that invests in our team and offers real opportunities for career growth. Our Customer Service Representatives (CSR) work Monday-Friday and earn top starting pay of $36,000 to $40,000/year, depending on experience. Our team also enjoys great benefits, including employee discounts, health insurance, paid time off, paid holidays, and AFLAC. We also make it easy to apply with our initial quick and easy mobile-optimized application. If we have your attention, please continue reading!
ABOUT A. JOHNSON PLUMBING AND HEATING, INC.
For over 40 years we have been the top pick in the Capital Region for heating, cooling, and plumbing services! We pride ourselves in providing the best customer service paired with exceptional products at affordable prices. Working with residential and commercial clients, we provide plumbing, heating, ventilation, and air conditioning services to our loyal customer base and seek to extend our reach to even more clients in the area! Having top-notch employees who are further dedicated to providing the best there is to offer in-home services, we believe that we can begin transforming our community one job at a time!
We whole-heartedly believe that our success is due to our phenomenal crew that has bought into our mission and vision here at A. Johnson Plumbing and Heating, Inc. We want to foster a work environment where everyone enjoys coming to work and feels a sense of accomplishment at the end of the day. We believe in equipping our team with the best products, leaving them never wanting more, and feeling fully supported and prepared to provide top-notch services. We honor our employees' desire for growth and advancement, so we provide exceptional reimbursements for schooling and even tool replacement, as well as provide ongoing training and continuing education opportunities. We are dedicated to providing a positive work environment where everyone is a part of the team!
ARE YOU A GOOD FIT?
We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Customer Service Representative (CSR) position today!
WHAT WE NEED FROM YOU
As a Customer Service Representative (CSR) for us, you will be the voice of our company! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and in person. Your primary responsibilities will be to answer phones, make outbound calls, schedule and confirm appointments, enter purchase orders, and process invoices. There will always be a variety of office tasks that you can help with, including keeping the office clean and organized. If you can do those things and meet the following requirements, we would be happy to have you as part of our team!
- Some knowledge of Word and Excel
- Computer literate and well-versed in Google
- 1 - 2 years of customer service or office experience
- Some dispatching/schedule routing experience is a plus!
Location: 12065
Salary : $36,000 - $40,000
