What are the responsibilities and job description for the HVAC - Plumbing Dispatcher position at A. Johnson Plumbing and Heating, Inc.?
A. Johnson Plumbing and Heating, Inc. in Gloversville, NY is looking to hire a full-time HVAC - Plumbing Dispatcher to provide excellent customer service while effectively dispatching our technicians. Do you enjoy talking to a variety of people, both in person and over the phone? Can you manage a variety of administrative tasks? Would you like to work for a company that has an excellent work environment? If so, please read on!
This HVAC administrative phone position earns a competitive wage of $18 - $25 per hour, depending on experience. We provide great benefits and perks, including in-house training. If this sounds like the right HVAC administrative opportunity for you, apply today!
ABOUT A. JOHNSON PLUMBING AND HEATING, INC.
For over 40 years we have been the top pick in the Capital Region for heating, cooling, and plumbing services! We pride ourselves in providing the best customer service paired with exceptional products at affordable prices. Working with residential/light commercial clients, we provide plumbing, heating, ventilation, and air conditioning services to our loyal customer base and seek to extend our reach to even more clients in the area! Having top-notch employees who are further dedicated to providing the best there is to offer in-home services, we believe that we can begin transforming our community one job at a time!
We wholeheartedly believe that our success is due to our phenomenal crew that has bought into our mission and vision here at A. Johnson Plumbing and Heating, Inc. We want to foster a work environment where everyone enjoys coming to work and feels a sense of accomplishment at the end of the day. We believe in equipping our team with the best products, leaving them never wanting more, and feeling fully supported and prepared to provide top-notch services. We honor our employees' desire for growth and advancement, so we provide exceptional reimbursements for schooling and even tool replacement, as well as provide ongoing training and continuing education opportunities. We are dedicated to providing a positive work environment where everyone is a part of the team!
A DAY IN THE LIFE OF AN HVAC - PLUMBING DISPATCHER
As an HVAC - Plumbing Dispatcher, you manage a variety of administrative tasks and act as the liaison between our field staff, the office, and our customers. Each day, you work hard to meet daily revenue goals by prioritizing the most urgent calls. You take incoming customer phone calls and match the right technician to every job, always striving to maximize revenue. As you speak to the customer, you keep note of their needs so that you can relay accurate information to our technicians. Professional and interpersonal, you establish great rapport with our customers to help encourage repeat business.
You carefully manage the whereabouts and needs of every technician in the field. A skilled problem solver, you organize and route our field staff to increase opportunity and cut down on drive time. Throughout the day, you update our clients on the technician's progress. You also take payments and manage billing information. After a service call is completed, you create report summaries for our senior management. Additionally, you call the customers to follow up and ensure that they are satisfied with their services. When new dispatchers are hired, you shadow them to assist with their training. You love helping people and take pride in your ability to think on your feet!
QUALIFICATIONS FOR AN HVAC - PLUMBING DISPATCHER
- Experience in a professional operations position
- Ability to develop positive working relationships and create a rewarding work environment
- Superb leadership skills
Are you organized and detail-oriented? Do you follow through with your commitments? Are you a skilled communicator? Can you build rapport with clients? Are you a team player? Can you tactfully diffuse conflict? Are you dedicated to meeting and exceeding goals? If yes, you might just be perfect for this HVAC customer service position!
WORK SCHEDULE FOR AN HVAC - PLUMBING DISPATCHER
This phone position is full-time and typically works 7:30 AM - 4:30 PM, Monday - Friday.
ARE YOU READY TO JOIN OUR ADMINISTRATIVE TEAM?
If you feel that you would be right for this HVAC customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 12065
Salary : $18 - $25
