What are the responsibilities and job description for the Install Coordinator position at A&L Plumbing, Heating and Cooling Inc?
Install Coordinator
A&L Plumbing, Heating, and Cooling Inc. means choosing a company that upholds honesty, professionalism, and a deep-rooted family ethos. With a trusted presence in the Greater Boston and Metro West areas since 1975, we're recognized for our integrity and excellence in service.
We are currently looking for an In person or Remote Install Coordinator to join our growing team. Apply today to learn more and see if this could be the right fit for you!
Pay Scale: $25.00 - $30.00 per hour, Depending on Experience
Hours: Monday through Friday 8am-4:30pm
Benefits: Benefits:
- Medical, Dental, and Vision are paid at 50% for Employee
- LTD paid by the company
- Life Insurance $50K paid by the company
- Aflac Accident Insurance Company paid
- 401k 5% match after 6 months
- Birthday Bonus (equivalent to 8 hrs. pay)
- Vacation (2 weeks first year, 3 weeks 1-4 years and 4 weeks 5 )
- Sick time (40 hrs. for FT employees)
- Bereavement (3 days)
- Tuition Reimbursement ($500/year)
Job Summary: To coordinate the day-to-day scheduling operations of the Install Department. Responsible for the creation of department job files, contacting customers regarding scheduling issues, scheduling subcontractors and inspections, and ensuring jobs are ready for installation. Responsible for coordinating communication between Comfort Consultants, installers, project managers, customers, vendors, and the office. The Install Coordinator will assist the installation teams in reporting and securing leads, educating clients on our products and services, scheduling appointments. The Install Coordinator will act as a liaison between customer and the company, making sure that customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments.
Required Qualifications:
- Service Titan Experience 2 years
- Excellent Customer Service Skills
- Strong organization skills
- Strong attention to detail
- Ability to motivate and encourage others
- Strong communication skills, verbally and in writing
- Strong active listening skills
- Quality phone presence
- Compassionate, heartfelt caring for clients and fellow team members
- Embraces change
- Exhibits high energy
- Timely in all work
- Applies good judgment
- Competitive spirit
- Team player
- Ability to follow directions and written processes / procedures
- Ability to multi-task effectively
- Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Desired Qualifications:
- 2 years Customer Service experience
- 3 years in a Professional office with increasing responsibility
- AA or higher degree
Salary : $500
