What are the responsibilities and job description for the Business Analyst position at A-Line Staffing Solutions?
Title : Business Analyst IIILocation : Meridian, IDNote : This is a W2 contract opportunity, and it is NOT open to C2C or 3 rd party candidatesWe are seeking an energetic, detail-oriented team member that can help transform systems and processes as a Business Analyst. This role will be responsible for both implementing new and supporting existing systems and processes for a global organization, participating in large and small-scale projects that drive business operational service, delivery objectives, and align to strategic objectives. You will collaborate with global stakeholders to help formulate and execute best-in-class processes that maximize output while reducing cost and manual effort driving use of effective technology and automation, improving our customer’s overall experience.Position Responsibilities : Analyzing existing system functionality and business processes in the scope of the business need and contributing to valued, cost-effective solutions that will efficiently function to support stakeholder requirementsCollaborating with stakeholders to identify, gather, and formalize business requirements, vetting against the scope of the initiativeCollaborating with project relevant teams to determine best solution for identified business problemIdentifying As Is and design, and mapping To Be operational process flowsDriving Root Cause Analysis and Corrective Actions to address operational gapsPerforming the role of Release Manager / Champion, when designatedCreating, communicating, and coordinating test plans and test cases, user acceptance security, etc., and performing the role of Tester or Test Manager, when designatedWorking with business representatives to ensure the creation of training materials, QRCs, procedures manuals, recordings, instructor-led training, training plans, etc., to facilitate the end users’ application of skills and knowledge in the workplaceCollaborating with business users to gather feedback in the early-life support phase of the production release, including providing feedback to the implementation team for follow-up and resolutionServing as the primary SME and business contact on, and maintaining expert-level knowledge of, relevant business practices, processes, and toolsAcquiring and maintaining certifications and professional qualifications, as requiredDeveloping standard processes for communicating changes and release notes for all projects impacting customers and business usersPosition Qualifications : Strong, prior Business Analytic work experienceExperience with SFDCProven ability in mapping processesProven ability to keep sensitive material confidentialProven ability to successfully execute tasks to specified requirements and quality standards, including adjusting priorities, meeting deadlines, and successfully operating within a fast-paced work environmentExcellent problem analysis, troubleshooting, and problem-solving skills, including a strong attention to detailSelf-motivation, requiring little supervisionExcellent communication skills, including written, verbal, and presentational, with strong interpersonal skills while working in a global team environmentExperience within eCommerce or Contact Center environments preferredA minimum of a Bachelor’s Degree in Business, Marketing, or other relevant field; SFDC Certification preferred#ALINE11
