What are the responsibilities and job description for the Information Technology Technician position at A-Line Staffing Solutions?
Job Summary:
We are seeking a Break Fix IT Technician to provide access-related support, and troubleshooting services. This role involves resolving technical account and connectivity issues, working with the Service Desk team, and documenting incidents for ongoing improvement.
If you have a passion for IT support, strong troubleshooting skills, and a desire to grow in a team-oriented environment, this role is for you!
Key Responsibilities:
🔹 IT Support
- Handle account creation, modifications, and terminations.
- Provide second-level support for access-related issues escalated by the Service Desk team.
- Troubleshoot and resolve hardware and software failures efficiently.
🔹 Technical Issue Resolution & Documentation
- Identify, assess, and resolve semi-complex IT issues related to accounts and connectivity.
- Maintain detailed logs of incidents and requests to identify recurring problems.
- Escalate complex or unusual issues to the appropriate support teams.
🔹 Customer Service & Collaboration
- Deliver exceptional customer service while assisting users with IT-related concerns.
- Work collaboratively with Service Desk teams and other IT professionals.
Required Skills & Experience:
✅ 1 years of experience as a Field Technician, Break Fix Technician, or similar role.
✅ 1-3 years in Help Desk, Service Desk, or IT Support.
✅ Strong troubleshooting experience in a Windows 10 environment.
✅ Experience using ServiceNow ITSM tools.
✅ Ability to diagnose and resolve hardware and software issues.
✅ Strong teamwork and customer service skills.
Preferred Qualifications:
➕ Associate’s or Bachelor’s degree in IT or a related field (or 1-2 years of vocational technical training).
Why Join Us?
💻 Hands-on IT support role in a collaborative environment.
📈 Growth opportunities within IT service and support.
🤝 Work with a skilled and supportive team.
Salary : $27 - $32
