Layoff Call Center Representative

A-Line Staffing is now hiring Human Resources Call Center in WFH. Human Resources Call Center would be working for a Fortune 500 company and has career growth potential. This would be full time / 40 hours per week.

If you are interested in this Human Resources Call Center position, please contact Lindsay at 5867107959/LKOPASZ@ALINESTAFFING.com

Human Resources Call Center Compensation

• The pay for this position is $15.14 per hour.
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Human Resources Call Center Highlights

• This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs.
• The required availability for this position 9-5:30PM EST, 1 week training
• Fully Remote can reside in any time zone, must be committed to training schedule and work schedule.
• Monday-Friday, 2 shifts - 8:30-5 and 10-6:30, 30-minute unpaid break, no overtime

Human Resources Call Center Responsibilities

• This is a call center role, so the candidate must be comfortable with being on the phones very actively, talking and typing at the same time.
• Average calls are around 10 minutes, an average of 6-8 calls per hour - candidates fully be trained on how to manage calls and be provided with a guide.
• Serves as first point of contact for our leaders and colleagues by a centralized phone system, up to 100% of time. Review and assess inquiries to effectively resolve issues/concerns.
• Effectively leverage resources to achieve first contact resolution and provide initiative-taking support to colleagues
• Respond to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
• Respond to general inquiries related to workforce reduction, escalating concerns where appropriate.

Human Resources Call Center Requirements

• 2 years of customer service or call center experience
• Verifiable bachelor’s degree required.
• Will consider High School Diploma/GED plus years of experience in lieu of bachelor’s degree High School Diploma or GED
• Attendance is mandatory for the first 90 days.

Human Resources Call Center Preferred

• Prior mentoring experience
• Solid real time problem solving and decision-making skills.

If you think this Human Resources Call Center position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!