What are the responsibilities and job description for the Remote Intake Agent position at A-Line Staffing Solutions?
Job Title : Remote Intake AgentPay : $18.24 an hr | Bi-weeklyJob Type : RemoteShift Options : Training schedule is Monday-Friday 8-4 : 30pm. Regular shift to be determined after training.Remote Intake Agent Overview : The Intake I (IQA) Associate takes in-bound calls from members, providers, etc providing professional phone assistance to all callers through the criteria based prior authorization process.Maintains complete, timely and accurate documentation of all requests, and transfers all clinical questions and judgement calls to the nurse or pharmacist.The Intake I (IQA) Associate will also assist with other duties such as outbound calls, monitoring / responding to inquiries in mailboxes and other duties as assigned by the leadership team.Effectively manage work volume by handling inbound calls / fax / ePA requests utilizing appropriate courteous and professional behavior based upon established standards.Comply with departmental, company, state, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers.Communication with other internal groups regarding determination status and results (nurses, pharmacists, etc).Remote Intake Agent Qualifications : 0-3 years of related work experience.Prior authorization experience / knowledge, data entry, customer service, good written and verbal skills needed, good phone manner, ability to sit for long periods of time, etc.Strong Attention to detailExcellent verbal and written communication and interpersonal skills w / ability to maintain patient confidentialityProficient computer skills and the ability to navigate in a Windows based environmentAbility to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexibleAbility to work in a high pressure, time sensitive environmentProject a professional business image, through phone interaction as well as internal communicationsDemonstrated problem-solving ability and attention to detailDemonstrated sense of urgency with assignmentsStrong organizational skillsStrong telephone skillsAbility to read and understand pharmacy / medical terminologyAbility to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations.Ability to perform basic mathematic calculations maybe requiredAbility to interpret a variety of work instructions provided through a variety of mediumsAbility to anticipate needs and resolve issues with urgencyAbility to consistently meet quality and production standardsDisplays confidence in the ability to learn complex materialDemonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate resultsRemote Intake Agent Benefits : Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.How to Apply : If you are interested in this position, please apply OR submit your resume to : Saw Hlaing | shlaing@alinestaffing.com | 412-790-5425
Salary : $18
