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Help Desk Specialist MUST HAVE TSSCI Clearance and Security

A&M Technologies, Inc.
Springfield, VA Full Time
POSTED ON 1/30/2025
AVAILABLE BEFORE 4/29/2025

Job Description

Job Description

Responsibilities include, but are not limited to :

  • Provide technical assistance and support for Enterprise Watch services and provide technical assistance and support for Network services Maintains documentation and SOPs
  • Monitor and support ticket workflows
  • Review, assign, reconcile and support the management of tickets throughout their lifecycle
  • Helps coordinate with IT service providers and communicates outages and plans for recovery
  • Monitors operational activities of all cells to maintain centralized situational awareness of the overall health of NGA IT services
  • Communicates the status and any incidents or concerns to ESC staff and other stakeholders
  • Helps coordinate with impacted mission partners and communicates outages and plans for recovery

Position Requirements :

  • Active TS / SCI clearance and CI Poly are required
  • Panama Shift 0500-1900 EST
  • Associate degree and two years of tier 1 technical support or a bachelor’s degree and one year of tier 1 technical support or equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
  • Experience monitoring operational activities of all networks
  • Experience coordinating with impacted mission partners and communication of outages and plans, perform stand up briefs to client
  • Experience Monitoring and supporting ticket workflows

    • Thank you,

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