IT Support Specialist

Company Overview

Meridian Adhesives Group is a rapidly growing, full service global adhesive solutions provider, specializing in adhesive technologies used in electronics, industrial, and infrastructure applications. Fueled by a series of strategic acquisitions since its formation in 2018, Meridian has established itself as an adhesive technology leader for a broad, global, blue-chip customer base comprised of OEMs, distributors, and industrial clients with an expanding global footprint.

Position Summary

The IT Technical Specialist is responsible for delivering comprehensive technical support across the global Meridian environment. This includes end-user support, network troubleshooting, server maintenance, and system optimization to ensure the smooth operation of our IT infrastructure. The ideal candidate will have a strong background in Microsoft technologies, excellent problem-solving skills, and a customer-oriented mindset. This role requires a proactive, detail-oriented professional capable of managing multiple tasks in a dynamic environment who can commute one to two days a week to our corporate headquarters in Ballantyne, NC.

Key Responsibilities

End-User Support:

• Provide frontline technical support to users, addressing hardware, software, and connectivity issues.
• Troubleshoot and resolve incidents with Microsoft Office applications, Windows OS, and other company-specific software.
• Provide management and support for Microsoft Windows, Apple MacOS, and other workstations, tablets, and mobile devices. • Perform user provisioning and access support as necessary.
• Train end-users on best practices, security guidelines, and new features.

Microsoft Environment Management:

• Actively participate in managing and maintaining Windows Servers, Active Directory, and Group Policies.
• Oversee user account administration, permissions, and password management.
• Ensure seamless deployment and updating of Microsoft patches, hotfixes, and security updates.

Network & Connectivity:

• Actively participate in monitoring and maintaining local and wide area networks (LAN/WAN) to ensure connectivity and performance.
• Troubleshoot network issues, including IP conflicts, connectivity drops, and hardware failures.
• Collaborate with network administrators to optimize and secure network infrastructure.

Server & Storage Support:

• Support, maintain, and troubleshoot physical and virtual servers (e.g., Hyper-V).
• Conduct regular backups and manage recovery processes.
• Implement security best practices and perform regular audits on server and data storage systems.

IT Infrastructure Projects:

• Participate in the planning and execution of IT projects, including migrations, upgrades, and new installations.
• Document IT processes, system configurations, and troubleshooting steps.

IT Technical Specialist:

• Create and administer ITSM process and knowledge base articles.
• Work closely with cross-functional teams to implement and support new technologies.

Security and Compliance:

• Implement and monitor security protocols, ensuring compliance with company standards.
• Conduct regular security checks and participate in data privacy audits.
• Assist in identifying, responding to, and mitigating potential security threats.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 5 years’ experience in technical support, requirements definition and deployment of infrastructure technology solutions.
• Able to travel 10-20% to our manufacturing sites and offices.
• Experience with key technologies (i.e. Windows, networking, Microsoft 365, VoIP, etc.) and working in a hybrid (on-prem and cloud-based) infrastructure environment.
• Able to work effectively with stakeholders and project team members across business units and service provider organizations. • Strong understanding of networking concepts, protocols, and troubleshooting. A certification or equivalent is desired.
• Familiarity with virtualization technologies, including Hyper-V or VMware.
• Knowledge of security principles and experience with firewalls, antivirus, multi-factor authentication, and backup solutions.
• Strong service delivery and customer support with experience using ITSM solutions. Freshservice knowledge is a plus.

Skills and Competencies

• Problem-Solving: Strong analytical skills to diagnose and resolve technical issues quickly.
• Project Management: Self-motivated with an ability to work independently and efficiently upon being assigned IT projects, responsibilities, and tasks.
• Communication: Excellent verbal and written communication skills; ability to simplify technical language for end-users.
• Customer-Focused: Empathetic, patient, and committed to providing excellent service to internal clients.
• Organization and Time Management: Ability to prioritize tasks effectively, managing multiple requests in a fast-paced environment.
• Adaptability: Flexible and willing to learn new technologies as needed.

Information & Compensation & Benefits

Location: Charlotte, NC

Pay: This position has a salary range of $90,000 – 100,000.00. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.

Bonus Pay: Meridian offers a performance based incentive plan tied to company success. Eligible employees have the opportunity to earn a percentage of their salary, with bonus payments distributed yearly.

Benefits:

• Medical, Dental, and Vision Benefits
• Health Savings Account & Flexible Spending Account Plans
• Retirement Plan with company contributions
• Generous Paid Time Off plan increasing based on seniority
• 11 Company Paid Holidays
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term Disability
• Generous Employee Referral Bonus Program
• Annual Paid Volunteer Day
• Employee Assistance Program

Why Join Us

Meridian is a leading name in the adhesives industry, renowned for delivering innovative solutions and exceptional service to clients worldwide. Guided by our core values - Safety & Sustainability, Respect, Integrity, Accountability, and Teamwork - we are driven to make a meaningful impact in everything we do. When you join Meridian, you become part of a dynamic team that values diverse perspectives, fosters professional growth, and encourages bold ideas. We’re committed to creating a supportive environment where you can thrive, grow, contribute to groundbreaking projects, and help shape the future of our industry.

Meridian Adhesives Group does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms.

Check out our website!

https://meridianadhesives.com/careers/