Case Manager (Shelter Services) - Mesa, AZ

A New Leaf is seeking a dedicated and compassionate Case Manager to provide comprehensive support to survivors of domestic violence. This role focuses on empowering individuals and families to achieve stability and safety by connecting them with resources, developing personalized action plans, and offering ongoing advocacy. The Case Manager will play a key role in fostering a safe, supportive, and goal-oriented environment within the shelter.   Hourly Pay Rate: $20.00 Schedule: Sunday - Wednesday; 10:30 AM - 8:30 PM Location: Mesa, AZ   Education:  High School or GED required.  Associate or Bachelor’s Degree, preferred.  Experience:  Experience working with domestic violence, homeless or economically disadvantaged population required.  Knowledge of community resources.  Knowledge of and/or experience with trauma informed practices required.  Bilingual verbally in Spanish, preferred. RESPONSIBILITIES. Responsibilities will include but not limited to:   Role model appropriate behaviors to callers/clients in the shelter, at all times, utilizing trauma informed principles and practices. Provide case management, crisis intervention, domestic violence education, and resources and referral services to callers on crisis calls and to clients in the shelter. Communicate with hotel/motel and/or transportation agencies for client placement in overflow program and convey information appropriately to internal programs. Be responsible for issues relating to admission and discharge, in conjunction with the programs definition and policies as relevant to program/client needs. Perform screenings, lethality assessments and basic needs assessments for potential clients according to procedure. Assist with the introduction of program and facility orientation to incoming clients. Assist with client intake/exit paperwork as needed. Co-develop 24/7 Safety/Crisis Plans with every household, depending on the safety needs and risk factors identified by the client.   Monitor the implementation of a strength-based service plan and progress of household towards goals. Assist households in obtaining community services and benefits, securing appointments with outside services and agencies as needed, including identification of funding sources and linkages to other agencies/services. Provide referrals and/or coordinating transportation for households to community services as relevant to client need. Coordinate client satisfaction surveys with individual clients on a regular basis.  Compliance/Requirements:    Class One Fingerprint Clearance Card  Valid Driver’s License with reliable transportation, required  Current Auto Liability Insurance, required  39 Month Motor Vehicle Record, required  Be at least 21-years of age

Salary : $20