What are the responsibilities and job description for the Field service rep position at A New Leaf?
Summary :
Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.
Field Service Representative Benefits :
- Car Allowance
- Cell Phone Allowance
- $500 Referral Bonuses
- Independent and flexible schedule
- Competitive Wages
- Comprehensive Health, Dental and Vision coverage
- Paid Time Off
- Paid Company Holidays
- Retirement Savings Plan
- Employee Stock Purchase Plans
- Dayforce Wallet (Get paid weekly or daily for hours worked)
- Tuition reimbursement available
- Employee Assistance & Team Member Discounts
Responsibilities :
Merchandising and Customer Support
- Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
- Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
Store Display Resets
- Performs physical work necessary to tear down and / or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
- May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
Conducts Store Surveys
- Completes customer service sheets and surveys as directed
- Takes photos of displays
Follows company policies and procedures to accomplish the following
- Maintain and timely submit required records and receipts
- Follow prescribed time reporting procedures and submits time worked accurately and promptly.
Education :
Qualifications :
- Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
- Able to read & execute store plan-o-grams in an efficient manner and use Word, Excel, and Windows
- Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
- Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
- Able to lift and carry up to 50 pounds occasionally.
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Last updated : 2024-11-25
