What are the responsibilities and job description for the Field Service Rep position at A New Leaf?
Summary :
Provides merchandising services and on-site customer support at customer locations to ensure that prescribed regular service programs and customer relationships are effectively maintained at or above customer expectations.
Field Service Representative Benefits :
Car Allowance
Cell Phone Allowance
500 Referral Bonuses
Independent and flexible schedule
Competitive Wages
Comprehensive Health, Dental and Vision coverage
Paid Time Off
Paid Company Holidays
Retirement Savings Plan
Employee Stock Purchase Plans
Dayforce Wallet (Get paid weekly or daily for hours worked)
Tuition reimbursement available
Employee Assistance & Team Member Discounts
Responsibilities :
Merchandising and Customer Support
Travels to and among customer store locations as required according to service schedule and as necessary to resolve issues.
Maintains customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, placing customer orders, down-stocking product, removing defective product, placing POP material, and repairing displays and equipment.
Store Display Resets
Performs physical work necessary to tear down and / or assemble store displays, including racks and other prescribed display items according to the plan-o-grams.
May provide direction and supervision to temporary or support personnel assigned to assist with the reset.
Conducts Store Surveys
Completes customer service sheets and surveys as directed
Takes photos of displays
Follows company policies and procedures to accomplish the following
Maintain and timely submit required records and receipts
Follow prescribed time reporting procedures and submits time worked accurately and promptly.
Education :
High school diploma or equivalent, college courses preferred.
Qualifications :
Two years field service or merchandising experience preferred, ideally in a large-scale retail environment.
Able to read & execute store plan-o-grams in an efficient manner and use Word, Excel, and Windows
Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
Maintains valid driver’s license and maintains a driver record acceptable under the provisions of Hillman’s Vehicle Policy.
Able to lift and carry up to 50 pounds occasionally.
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