What are the responsibilities and job description for the Full Time Field Service Technician – Denver, CO position at A New Leaf?

Full Time Field Service Technician – Denver, CO

Denver, CO, USA Req #4396 Friday, January 31, 2025

At Hillman, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage as well as short-term and long-term disability. Financial benefits include 401(k), education assistance, Military Leave Pay, stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see our Benefits Showcase.

Full Time Field Service Technician – Denver, CO

Robotics and Digital Solutions (RDS), a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Denver, CO area.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving and 3rd party break fix kiosks. The territory consists of 80-110 kiosks and is a 40 hour per week position. This position will start at an hourly base commission ($60k to $65k). A company vehicle, cell phone allowance and fuel card are provided. The territory would cover a 120-mile radius in the Denver area.

Benefits :

World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
Company vehicle, independent scheduling, and flexibility!
Wellness Program
Employee Stock Purchase Plan
Vacation / Paid Time Off / Sick Days / Floating Holiday’s
Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description :

Primary contact with our customer locations.

Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)

The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).

Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.

Ideal for retired candidates with some technical experience.

Responsibilities :

Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).

Perform on-call repairs or adjustments to the machine when the machine goes out of order.

Install of machines in the local area.

Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.

Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.

Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.

Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills :

Basic trouble-shooting skills

Mechanical and electro-mechanical skills

The ability to follow written and oral instructions very carefully.

Basic computer skills and basic spreadsheet and email skills are also required.

Must have a valid driver’s license

Training specific to the kiosks will be provided to all new employees.

Starting Pay Rate Range :

60,000 to $65,000(base commission)

Application Close Date

30 days from posting; March 1, 2025. All eligible employees and external applicants are encouraged to apply.

RDS #ReadyTo Work #FieldService

Work Environment and Physical Demands

Work Environment

Sales / Service : Environment varies due to location / store set-up. May be exposed to cramped quarters, dust, fumes, or odors. Travel required daily. May have to drive 200 miles daily. Hand / eye coordination required. Function vision and hearing required.

Physical Demands

Sales / Service : Medium, lifting up to 30 lbs., occassionally pushing / pulling up to 100 lbs.

Salary : $60,000 - $65,000

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Full Time Field Service Technician – Denver, CO

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