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Full Time Field Service Technician – Seattle, WA

A New Leaf
A New Leaf Salary
Seattle, WA Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 4/29/2025

Full Time Field Service Technician – Seattle, WA

Seattle, WA, USA Req #4288 Tuesday, December 10, 2024

Full Time Field Service Technician – Seattle, WA

Robotics and Digital Solutions (RDS) a Division of The Hillman Group has an opening for a Full Time Kiosk Technician in the Seattle, WA.

You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving and 3rd party break fix kiosks. The territory consists of 70-88 kiosks and is a 40 hour per week position. This position will start at as base commission ($49k - $55k) , a company vehicle and a cell phone allowance are provided. The territory covers Seattle and north to Bellingham, WA area.

Benefits :

  • World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
  • Company vehicle, independent scheduling, and flexibility!
  • Wellness Program
  • Employee Stock Purchase Plan
  • Vacation / Paid Time Off / Sick Days / Floating Holiday’s
  • Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description :

  • Primary contact with our customer locations.
  • Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
  • The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
  • Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
  • Ideal for retired candidates with some technical experience.

    • Responsibilities :

  • Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
  • Perform on-call repairs or adjustments to the machine when the machine goes out of order.
  • Install of machines in the local area.
  • Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
  • Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
  • Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
  • Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

    • Skills :

  • Basic trouble-shooting skills
  • Mechanical and electro-mechanical skills
  • The ability to follow written and oral instructions very carefully.
  • Basic computer skills and basic spreadsheet and email skills are also required.

    • Training specific to the kiosks will be provided to all new employees.

    BuiltHillmanStrong

    Salary : $49,000 - $55,000

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