What are the responsibilities and job description for the Desktop Support Engineer position at A&O IT Group?
The role :
- Handle Incidents and Service Requests and near desk support
- Provide services to End Users that include the following :
- End User Devices including workstations, desktop PCs, laptop / notebook PCs, tablet PCs,
- Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software
- Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer / scanner / fax)
- Locally-attached devices (e.g. personal printers, projectors)
- Daily health checks to End User Devices and Network attached devices as required
- Meeting room support as required.
- Provide effective Deskside Support Services in accordance with the appropriate Performance Standards
About you :
Experience in :
Join our global team of over 1,000 engineer support heroes, and work with some of the world’s leading brands, from high-street giants to energy multinationals and financial institutions.
If you are interested in the opportunity to work onsite with one of AO IT Group’s key clients, carrying out a wide range of IT related services, meeting a wide range of technical challenges and providing an excellent experience for our customers we would love to hear from you.
