What are the responsibilities and job description for the Client Advisor position at A.P.C.?
Join our Hayes Valley Team.
About A.P.C. Founded by Jean Touitou in 1987, A.P.C. is an authentic French label that is accessible by design, price, and outlook. Initially the label was popular for a very classic, raw denim jean, but now includes a full collection of clothing and accessories for men and women, which embodies an effortless cool.
As a Part-Time Client Advisor, you will be an ambassador of the brand who demonstrates impeccable presentation and behavior. You will follow A.P.C.’s selling ceremony to deliver outstanding and consistent customer service. You will have a strategic approach to delivering results, demonstrating success in maintaining relationships with internal clients while fostering new connections with external clients to grow the business.
Sales:
- Achieve assigned individual and store goals
- Serve customers according to the standard of A.P.C.’s selling ceremony;
1). Create an exceptional client experience. Strive to meet all client requests while exceeding their expectations. Demonstrate expertise in selling across all product categories;
2). Always delight the client with tailored recommendations and expert brand/product knowledge.
3). Develop loyalty with the A.P.C. clientele through genuine relationship building and communication via in-house clienteling tools.
- Build and maintain a personal client book. Ensured qualitative monitoring and updating of customer information (CRM)
Operations:
- Assisted in executing operational work and ensured efficiency in all areas.
- Maintain visual displays of the products with respect to A.P.C.’s visual standards.
- Assist in general housekeeping and maintenance of the store image -
- Follow A.P.C.’s grooming and uniform guidelines
- Adhere to company policies and operating procedures
- Assist in inventory management.
Requirements:
- Ability to be mobile on the sales floor for an extended period
- Ability to lift boxes (as much as 40 lbs)
- Availability to work mornings/evenings, weekends, annual inventory, and holiday season
- 2 years prior experience within a retail environment focusing on sales and customer service.
Benefits:
- Commission Structure
- Monthly Bonus
- Sick Time
- Employee Discount
https://secure.beyondpay.com/ta/APC1.careers
