Air Operations Leader

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

The Opportunity:

This position involves leading the service delivery of the regional strategy for air operations and ensuring excellence in services. It includes front-line leadership of air product services and managing people in execution across North America. The role focuses on delivering a superior customer experience, acting as an escalation point to identify and resolve issues quickly, and ensuring effective communication within the network.

Additionally, the role supports overall leadership for air product functions within the region, contributing to GP growth, on-time service delivery, vendor management, and customer satisfaction. The leader will work closely with the team to proactively address challenges and implement solutions, ensuring a high level of service and operational efficiency.

Key Responsibilities:

• Leader to the Air Specialists and Air Coordinators: Depending on area of assignment, coordinates and Plans day-to-day work of Program Leads and Specialists.
• Management of transactional Operations area to include delivery arrangement, planning and follow-up of shipments
• Training Specialists who are new to the company and/or role and to ensure task mastery in Operations and Services
• Safeguards proper handling of documents according to compliance regulations and internal procedures, IOP’S, SOP’S
• Escalation point and management responsibility for Specialists to follows-up on challenging shipment matters during lifetime of shipment transport; identifies solutions and ensures resolution of incidents
• Facilitate and Create key relationships with suppliers and stakeholders internal and external
• Partner closely with Air Product to monitors supplier (internal and external) performance and develops improvement plans when required
• Creates, builds and maintains relationships with other internal functions (e.g. Sales, OCE, Product) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Lead proper implementation of customers and collaborate with all Products to ensure successful customer launch
• Lead capacity with Warehouse, Product, and Global Service Centres, if required
• Develop Air Specialist Colleagues in their growth within the team.
• Assist in all supporting processes as assigned related to Air Freight Operations and Services to include Revenue Management/Finance tasks, Compliance Matters, Claims handling, File Management, Systems Testing, and Implementation Coordination as needed to cover for the team and as assigned by the Manager at any given time and when required (i.e. peak season, heavy volumes, short staffed)
• Any Other Duties as assigned by Direct Leader as needed to meet the business needs.
  
  

What you'll bring:

• High School Diploma or equivalent required; Bachelor’s Degree in a related business area is preferred
• 3-4 years of experience in Industry related Air Freight Activity
• Experience with Leadership directly or indirectly preferred
• Great Team building and working skills
• Coaching skills – able to train, coach, and develop Air Specialists
• Customer Centricity Leadership
• Composure under pressure and ability to multitask and manage multiple deadlines
• Perseverant & Action Oriented
• Collaboration and Influencing Skills
• Problem-solving and Escalation skills
• Communication effectiveness excellence
• Operations System knowledge Expertise level
• English language proficiencies
• Microsoft Office Knowledge including Outlook, PowerPoint, Excel or Word
  
  

Compensation & Benefits:

• Salary Range: $65,000 - $73,000 USD*
• Full-Time Employees Eligible for:
• Health Insurance
• Paid Time Off (PTO)
• 401(k) Match
• The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
  
  

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.