Demo

Client Care Coordinator

A Place At Home – Merrimack Valley
Chelmsford, MA Full Time
POSTED ON 1/31/2025
AVAILABLE BEFORE 4/27/2025

A Place At Home – Merrimack Valley -

We are currently seeking a compassionate, experienced, and a highly organized Cleint Care Coordinator to join our growing team of healthcare professionals in the In-Home Care Industry. In this role, you will play an important part in our ability to provide exceptional care by managing the individual care providers, including scheduling, and providing support for the caregivers and families.

Care Coordinator Duties and Responsibilities

  • Manage and oversee our entire team of care providers
  • Communicate effectively with caregivers, clients, families, and other parties
  • Manage caregiver schedules and requests for time off
  • Manage all client schedules, ensuring care plans are being met
  • Maintain accurate caregiver documentation
  • Willingly participate in night / weekend on-call rotation
  • Support caregivers, clients, and families by providing accurate information
  • Demonstrate ability to be a problem solver
  • Collect feedback to ensure client satisfaction
  • Provide information to prospective clients and follow up with them
  • Participate in interviewing, hiring, evaluation, and discipline processes

Care Coordinator Requirements and Qualifications

  • Minimum 3 years’ experience as a care coordinator or other relevant role
  • CNA or HHA experience
  • Bachelor’s degree in a relevant field, additional relevant certifications a plus
  • Experience in healthcare, mental health field, and / or domiciliary care preferred
  • Solid computer skills
  • Excellent phone etiquette
  • Able to diffuse conflicts and disagreements, then find a workable solution
  • Exceptional communication skills, both written and verbal
  • Superior organizational and interpersonal skills
  • Compassionate and kind demeanor
  • Able to multitask and prioritize tasks
  • Able to act decisively and maintain discretion
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