Care Coordinator/Scheduler - In Home Care

The Care Coordinator is responsible for creating and maintaining the monthly schedule for caregivers and clients. This position will work side by side office and supporting staff. Care Coordinator will coordinate and communicate with all staff and clients, create their schedules and availability, and ensure their files are accurate, in a timely manner. Care Coordinator will receive on-the-job training with the office staff and the management team. This position is fast paced and requires the ability to communicate, prioritize, think critically, and problem solve.

Essential Functions :

The Care Coordinator’s main function is to make sure all clients and caregivers are matched to the clients’ preferred schedule. The Care Coordinator MUST be able to build relationships and know the important characteristics of each caregiver to be able to match their skills and personalities with clients. Scheduler also has the responsibility to be on-call for a specified period each month.

Responsibilities of the Care Coordinator :

• Building schedules
• Finding caregivers for clients that need immediate attention
• Manage caregiver call outs
• Receiving and confirming availability of employees
• Caregiver matching
• Manage unconfirmed shifts
• Scheduling adjustments
• Confirming shifts
• Managing client care for consistent caregivers
• Documentation of various events, situations, changes, cancelations, and other occurrences
• Answering phone calls
• Filing of client and caregiver information
• Phone interviews and face to face interviews when hiring staff
• Oversee employee profiles
• Team building with employees
• Communicating employee concerns and issues with operations manager and / or RN
• Communication with all staff members
• Communicating with clients and client contacts
• Inform the on-call person to any outstanding scheduling matters that might arise outside of business hours
• On-call duties
• Previous experience in an office setting is preferred but not necessary
• Ability to work in a fast-paced environment
• Telephone skills
• Technologically literate with strong computer skills including familiarity with Microsoft Word and Excel and other commonly used software
• Good internet skills, including use of e-mail programs and group messaging
• Good organizational skills and record keeping (attention to detail is critical)
• Cheerful presence and people skills
• Good oral and written communication skills
• Establishing priorities and managing workload

Characteristics :

A go-getter, looking to build and maintain relationships, a roll up your sleeves mind set, always wanting to strive for more, critical thinker, and extremely organized and efficient. Will show maturity, discretion, enthusiasm, and a positive attitude. Self-starter who can work independently or on a team, and has the ability to follow directions.

Education / Skills Requirements :

Job Type : Full-time

Pay : $22.00 - $25.00 per hour

Expected hours : 40 per week

Schedule :

Experience :

Work Location : In person

Compensation : $22.00 - $25.00 per hour

Salary : $22 - $25