What are the responsibilities and job description for the Customer Service Specialist position at A Place for Mom?
Job Title: Part-Time Remote Customer Service Specialist
Company: A Place for Mom
Location: Remote
Job Type: Part-Time
About A Place for Mom
A Place for Mom is the nation's largest senior living referral service, helping families find the best care options for their elderly loved ones. We are dedicated to providing compassionate and personalized services to families in their time of need, offering guidance on independent living, assisted living, memory care, and more. As we continue to grow, we are seeking a dedicated and customer-focused part-time remote Customer Service Specialist to join our team and support our mission.
Job Overview
As a Customer Service Specialist at A Place for Mom, you will be the first point of contact for families seeking support, information, and guidance during their journey to find senior living solutions. You will provide exceptional customer service, offering empathy, patience, and tailored advice to ensure each family’s needs are met. This is a remote, part-time position, allowing you to work from the comfort of your own home.
Key Responsibilities
- Respond to incoming inquiries from families through phone, email, or chat.
- Provide clear, accurate, and empathetic guidance to families seeking information on senior living options.
- Understand and assess the unique needs of each family to recommend appropriate services.
- Ensure all interactions are handled with professionalism, sensitivity, and respect for families’ circumstances.
- Update and maintain customer records accurately within the CRM system.
- Collaborate with team members and senior living advisors to ensure customers’ needs are fully addressed.
- Meet and exceed performance goals, including response times and customer satisfaction metrics.
- Stay up-to-date with company offerings and senior care industry trends to better assist families.
Qualifications
- High school diploma or equivalent required; some college coursework or a degree is a plus.
- Previous customer service experience, preferably in a call center or remote setting.
- Excellent verbal and written communication skills.
- Strong empathy and active listening skills, with the ability to handle sensitive situations.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with CRM systems and basic office software (e.g., Microsoft Office, Google Workspace).
- Strong attention to detail and organizational skills.
- Ability to multitask and adapt in a fast-paced environment.
- Experience in the senior care or healthcare industry is a plus but not required.
Working Conditions
- Part-time, remote position (approximately 20-25 hours per week).
- Flexible hours with some evening and weekend availability required.
- Competitive hourly pay and potential for bonuses based on performance.
- Supportive and inclusive team culture.
