Sales Operations Admin - Home Care

Company Description

A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation’s largest senior care advisory service, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, A Place for Mom employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. A Place for Mom fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
• Win The Right Way: We see organizational integrity as the foundation for how we operate.
• Embrace Change: We innovate and constantly evolve.

Job Description

We are seeking a dynamic and detail-oriented Sales Operations Admin to join our team. This role is essential in ensuring our sales teams are well-equipped with the tools, resources, and training needed to succeed and deliver a seamless onboarding experience to our customers. The ideal candidate would be both technical and creative with the ability to adapt quickly to an ever changing and fast paced environment. 

Key Responsibilities

• Organize, and maintain sales enablement materials, including presentations, product guides, and training documents.
• Help with Salesforce questions and upkeep.  Assistance with creating and/or enhancing SF reports.  
• Collaborate with sales, QA, and Onboarding teams to help create content tailored niche customer base
• Assist in enhancing regular training sessions for sales teams to improve product knowledge, communication skills, and overall performance.
• Manage tools like Salesforce, and analytics tools to enhance sales efficiency.
• Collect feedback from sales teams to continuously refine and improve resources and processes.
• Work closely with cross-functional teams (sales, customer success, and technical support) to address needs and challenges promptly.
• Measure and track onboarding success metrics, ensuring all key milestones are met.

Qualifications

Education and Experience:

• Experience in Business Marketing, or a related field 
• Experience in sales enablement, customer onboarding, training, or a similar role.
• Sales experience would be a plus

Skills and Competencies:

• Strong organizational, with an ability to handle multiple priorities simultaneously.
• Excellent communication and presentation skills, both verbal and written.
• Proficiency in CRM tools (e.g., Salesforce) 
• Analytical mindset with the ability to track and report on performance metrics.
• Customer-centric mindset with a proactive problem-solving approach.

Compensation:

• Base Salary: $24.04/hr
• Benefits:
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off

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Additional Information

All your information will be kept confidential according to EEO guidelines. 

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.