What are the responsibilities and job description for the Junior Client Support Associate position at A Plus Marketing Group Inc.?
Job Description
Job Description
Are you a friendly, outgoing, and people-oriented individual looking to kickstart your career in customer service and client support? We're seeking a dedicated Junior Client Support Associate to join our expanding team and become a vital part of our customer service and client support department.
As the Junior Client Support Associate, you'll have the opportunity to meet and greet our valued clients, represent our organization, deliver exceptional client experiences, and ensure their satisfaction. If you have excellent communication skills, a knack for problem-solving, and a desire to excel in a team-oriented environment, we want to hear from you. Join us as a goodwill ambassador for our major clients and help us provide exceptional service.
Junior Client Support Associate Responsibilities :
- Interact with clients on a daily basis to provide product and service recommendations, answer questions, resolve concerns, and process requests
- Provide exceptional client support by establishing genuine rapport and guiding them through available products and services with the utmost level of professionalism, honesty and transparency
- Maintain a comprehensive working knowledge of products and services to effectively address a client’s inquiries and questions
- Identify potential client issues and provide quality solutions to resolve the task at hand in an efficient and timely manner
- Maintain detailed records of conversations, complaints, and interactions using our CRM software
- Collaborate with fellow team members across the customer service, sales and client support team to ensure a seamless client experience
Knowledge, Skills, and Abilities :
Education and Experience :
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