Office Manager

Sales & Customer Experience

• Champion “A ” customer service to foster loyalty and satisfaction.
• Planogram top-performing products with accurate pricing, signage, and stock levels.
• Analyze sales trends, community needs, and economic data to drive growth and profitability.
• Monitor and improve key performance indicators (e.g., 2nd pair sales, add-ons, designer frames, and contact lenses).
• Consistently review and respond to customer feedback and Google reviews to improve service delivery.

Team Leadership & Development

• Hire, onboard, and train new associates and interns.
• Conduct regular coaching, performance evaluations, and monthly team meetings.
• Cultivate a positive and inclusive work environment that emphasizes growth and recognition.
• Model and enforce effective customer service techniques, ensuring all issues are resolved within company standards.
• Lead by example and uphold A Plus Optique’s open-door policy.

Operational Excellence

• Maintain weekly employee schedules aligned with payroll forecasts; ensure timely distribution to staff.
• Support daily functions such as office layout, equipment maintenance, supply orders, and vendor coordination.
• Manage returns, defectives, and exchanges, verifying credits for frames, lenses, and contacts.
• Assign and track operational tasks (e.g., tray management, recalls, aged receivables, returns).
• Collaborate with the IT department for tech-related office needs.

Compliance & Risk Management

• Ensure compliance with company policies, HIPAA regulations, and legal standards.
• Conduct internal audits to ensure safety, quality assurance, and asset protection.
• Partner with ownership to update office policies and staff handbook as needed.
• Administer disciplinary actions and terminations with proper documentation and DOL coordination.

Financial Management

• Monitor and manage office budgets (G&A), vendor contracts, and pricing negotiations.
• Support billing, credentialing, and onboarding processes for doctors.
• Ensure accurate and timely payroll submission for all staff, including providers.

Community Engagement

• Lead and participate in community outreach events (e.g., health fairs, trunk shows).
• Encourage associate participation in volunteer and promotional events to build brand presence.

Skills & Qualifications

• Demonstrated experience as an Office Manager, Front Office Manager, or Administrative Assistant
• Strong understanding of office administration systems, procedures, and best practices
• Proficient in Microsoft Office Suite, especially Excel and Outlook
• Hands-on experience with standard office equipment (e.g., printers, fax machines)
• Skilled in creating and managing employee work schedules
• Exceptional time management and multitasking abilities in fast-paced environments
• Meticulous attention to detail with strong problem-solving capabilities
• Excellent written and verbal communication skills
• Highly organized with the ability to plan and prioritize effectively
• Creative thinker with a proactive approach to suggesting process improvements
• 2 years of college education; Optical Supervisor certification a plus
• Self-motivated and dependable, with a willingness to take initiative and work independently across various roles in the business

Join our team as an Office Manager where you can make a significant impact on our operations while fostering a collaborative work culture!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $16 - $18