Operations Manager

Are you an experienced proactive leader with a deep understanding of the automotive industry? Global SQ is looking for a dynamic and experienced Operations Manager to lead our Georgetown team and ensure our operations run smoothly and efficiently.

Compensation: $60k-$70k 

Schedule: 1st shift with flexibility

How You’ll Do It  

As an Operations Manager, you will manage all aspects of assigned accounts including oversight of daily operations, customer satisfaction, cost control, account billing, and resource management.

• Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program
• Possess a proficient knowledge of all Account Managers, Inspector, Senior Inspector, Administrative Specialist, and Supervisor job requirements. 
• Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators
• Meet or exceed all customer production, quality, and delivery time expectations
• Problem solve customer concerns using an array of tools including CAR and 8 Disciplines methodology.
• Develop customer satisfaction improvement initiatives based on Key Performance Indicators (KPI’s)
• Ensure timely delivery of customer reports, as needed
• Manage active projects for compliance to all applicable client and company requirements
• Maintain compliance with all ISO 9001 quality management system requirements
• Create and maintain key performance indicators supporting project team performance data
• Ensure all team members are trained and competent to perform their job responsibilities
• Manage project and operations costs and actively seek out ways to reduce project and operations costs
• Provide support for the compliance with all safety and ergonomic policies and procedures.
• Ensure all Safety Alerts are completed and submitted in an accurate and timely manner
• Leads and manages all team members
• Establishes performance expectations for team members and conducts performance evaluations
• All other duties, as assigned

What You’ll Bring 

• Bachelor’s degree in business or technical discipline (Preferred)
• Ability to read and follow directions.
• Ability to communicate effectively (verbally and written)
• Computer literate (MS Office, e-mail, etc.)
• Ability to update reports using Excel, Word, etc.
• Ability to interpret quality control plans, procedures, prints, etc.
• Ability and skill in using gages and basic metrology tools
• Ability to instruct and train team members
• Ability to evaluate team member performance
• Ability to multi-task.

The Benefits: 

We take care of our team and provide great benefits: 

• Responsible Time Off (Unlimited PTO program)
• Competitive Health Benefits
• Career Journey planning and employee recognition
• Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! 

The Company: Global SQ brings a distinct approach to quality sort and containment services. Our custom solutions make us your best quality insurance policy, tailored to fit our customers’ unique needs. As a fully certified Minority Business Enterprise (MBE), Global SQ brings professional diversity to the quality process. Our seasoned team of professionals will solve manufacturing quality challenges and protect our customers from unnecessary losses.

Physical Requirements: Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 – 50 pounds for extended periods of time þ Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instruction. Able to pass a criminal background check. Able to pass initial and subsequent drug screenings

Peoplelink, LLC, a leader in the staffing industry for the past 33 years, continues our vision of ‘linking’ communities through employment.  Peoplelink’s dedication to the safety, health & well-being of our associates, clients and communities remains to be a #1 priority. Peoplelink, LLC is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at all levels of the organization. 

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Salary : $60,000 - $70,000