Supervisor

·        Meet customer expectations for production, quality, and delivery timelines while overseeing all aspects of assigned projects.

·        Enhance customer service through regular interaction and resolution of complaints through problem-solving and Root Cause Analysis methods.

·        Support Operations Manager and Operations Coordinator in driving continuous improvement initiatives.

·        Collect and submit key performance indicator data accurately and on time.

·        Submit client billing information promptly, as required.

·        Possess a comprehensive understanding of Team Leader and Inspector job requirements.

·        Develop and refine standardized work instructions to enhance customer and supplier inspection and rework projects. Verify and correct project documentation as needed.

·        Conduct layered audits (People, Parts, Process, Paperwork, Protection).

·        Maintain appropriate staffing levels for projects.

·        Assist in developing and implementing training for Team Leaders and Inspectors.

·        Evaluate Team Leaders, Inspectors and Associate team members for efficiency, accuracy, and competence, provide recommendations for retention and advancement, and recommend disciplinary actions as needed.

·        Ensure work areas are clean and organized (5S).

·        Ensure compliance with Global SQ and client policies and procedures.

·        High school diploma or demonstrated ability to perform required functions.

·        Ability to read, write, comprehend, and apply written work instructions.

·        Familiarity with using powered and non-powered hand tools (preferred).

·        Experience with basic gauges (calipers, micrometers, scales) (preferred).

·        Previous manufacturing or inspection experience (preferred).

·        Able to multi-task, prioritize activities and meet deadlines.

·        Capable of effectively working in a fast-paced environment.

·        Flexibility to work multiple shifts.

·        Capable of working with minimum supervision.

·        Willingness to travel to project locations as needed

·        Excellent oral and written communication skills.

·        Flexibility in performing all other duties assigned.

·        Valid driver’s license (preferred).

·        Ability to pass a criminal background check, Motor Vehicle Report and initial and subsequent drug screenings.

• Customer Centric

• Play Like a Champion

• Leaders Go First

• Have Each Others Back

• Always Be Learning

• Data Driven Decisions

• Get to Yes