What are the responsibilities and job description for the Manufacturing Account Specialist position at A.R. Mazzotta Employment Specialists?
Job Title: Manufacturing Order Processing & Customer Support Specialist
About the Role
We are seeking an experienced Customer Account Specialist to join our manufacturing client's customer care team.
Key Responsibilities
- Process manufacturing orders in a timely and accurate manner.
- Provide exceptional customer service via phone, email, and other communication channels.
- Serve as a primary point of contact for customers, resolving issues and addressing concerns.
- Collaborate with internal teams to ensure seamless order fulfillment and resolution of customer complaints.
Requirements
- Minimum 2 years of experience in a customer-facing role, preferably in manufacturing or related industry.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, or related field.
- Experience with order processing software and systems.
- Knowledge of manufacturing processes and operations.
What We Offer
A dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful impact on our clients' businesses.
