What are the responsibilities and job description for the Manufacturing Order Processing & Customer Support position at A.R. Mazzotta?
Manufacturing Order Processing & Customer Support
We are looking to hire an experienced Order Processor & Customer Support to join our manufacturing client’s customer care team! This contract-to-hire role is ideal for an experienced customer service professional with a background in manufacturing order processing, logistics coordination, and B2B customer support who is looking for a long-term career.
Competitive pay of $22 - $25 per hour, based on experience in manufacturing customer service, SAP order management, and production coordination.
Responsibilities for this Order Processing Customer Support role:
- Provide exceptional B2B customer service via phone and email, assisting with order status updates, production timelines, and logistics coordination.
- Accurately enter, track, and manage customer orders in SAP.
- Work closely with production planning, shipping, and logistics teams to ensure seamless order fulfillment.
- Ensure prompt resolution of customer concerns with professionalism and efficiency.
- Answer and redirect incoming calls to the appropriate departments.
- Scan sales orders and supporting documentation into SAP.
- Support outside sales staff, including business region managers and independent representatives with pricing, order updates, and account management support.
- Collaborate with production and shipping teams to meet order fulfillment timelines.
- Maintain customer back-order lists and work closely with the inside sales team to ensure exceptional service.
- Actively participate in meetings, training, and continuous improvement initiatives.
Requirements for this customer service role:
- Associate’s degree in Business Administration or equivalent work experience.
- 3 years of customer service / order processing experience, preferably in a manufacturing or industrial setting.
- Strong understanding of manufacturing workflows, lead times, and inventory management.
- Proficiency in MS Office and ability to learn new software.
- Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics is strongly preferred.
- Experience entering and managing customer orders in SAP or similar ERP system.
- Ability to multitask and function efficiently in a fast-paced environment.
- Excellent organizational and communication skills.
- Experience coordinating with production, warehouse, and logistics teams to meet customer expectations.
This is a great opportunity for individuals looking to transition into a long-term role with a reputable company. Apply today to take the next step in your career!
A.R. Mazzotta is an equal opportunity employer. It is the policy of A.R. Mazzotta to employ, recruit, hire, train and promote individuals without regard to race, color, religious creed, sex, national origin, age, marital status, present or past history of mental disability, intellectual disability, learning disability, or physical disability, religion, political affiliation or belief, pregnancy, ancestry, veteran status, sexual orientation, gender identity or expression or any other status protected by federal, state, or local laws.
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Salary : $22 - $25
