What are the responsibilities and job description for the Durable Medical Equipment CSR position at A&R Medical Supply?
Job Summary
A & R Medical Supply is excited to offer the position of Customer Service Representative (CSR) to a highly motivated and outgoing individual looking to further their career in a fast-paced, rewarding environment. A & R Medical Supply is a local organization that provides home medical equipment Statewide to patients through health insurance coverage and private funding alike.
Time Requirements: Schedule: Tuesday through Saturday 8:30 a.m. – 5:30 p.m.
(OFF Sunday and Monday) On-Call rotation work required (Safety Sensitive Position/ driving Company Vehicle).
Reports to: Branch Manager
Primary Job duties: The CSR plays a crucial role as the first-impression maker for all clients of the company. Duties include retail store coverage, greeting all walk-in and phone clients, educating customers about product knowledge, generate retail sales, transactions and cash handling. This individual has to understand the concepts of insurance billing, qualifying patients for services, authorizations, prescriptions…etc. The CSR will also restock front-end and warehouse shelves, order replenishment product and keep the entire store presentable as well as organized.
Basic Knowledge Requirements: Computer literate, at least 30 wpm, enthusiastic, ability to multitask, detail oriented, responsible, solid decision making skills and person friendly. Bilingual individual a PLUS.
Experience: Minimum of 1 year Customer Service , or 1 year Medical Clerical. Medical insurance billing experience is a HUGE PLUS and will be moved to the front of the line for interviews!!!!
Lifting Requirements: 10 lbs. frequently and up to 35 lbs. infrequently. Sitting for long periods of time as well as standing for hours at a time are physically required.
Starting Pay: Contingent on experience. Low to mid teens. Higher with DME or DME billing experience Annual review from the time of hire presents the opportunity for pay raises.** POSITION ALSO HAS COMMISSION BASED ON CERTAIN RETAIL SOLD ITEMS.
Additional Pay, Commission: Commission is paid at 10% of profit on certain large-ticket sales. The monthly sales goal of the branch, as a whole, must be achieved in order to be eligible to receive commission.
Benefits:
Health: (Eligible at 2 months)
- Presbyterian Health Insurance (Employee 75% / Employer 25%)
- Vision
- Delta Dental
Paid Time Off: (Eligible at 6 months) 145.6 hours accumulated per year based on actual annual hours-worked (3.64 workweeks per year). Encompasses Holiday, Vacation & sick. A&R is closed on Christmas Day, New Years Day, 4th of July, Memorial Day, Labor Day & Thanksgiving.
Retirement: (Eligible at 1 year) 401K through ADP payroll services. A&R matches up to 2% based on your salary & contribution.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Medical billing: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16 - $17
