What are the responsibilities and job description for the Customer Service Representative position at A.R. North America, Inc.?
Job Description
AR North America (ARNA) is seeking a Customer Service Representative to join our team and contribute to our continued success. Take pride in being part of a great company that fosters a supportive, family-oriented atmosphere. This position is for the duration of our busy season, approximately 4-6 months.
This role provides essential support for our AR Blue clean electric pressure washers, focusing on delivering outstanding customer service via phone, email, and live chat channels. Responsibilities include troubleshooting product-related issues, offering effective solutions and ensuring a high level of customer satisfaction. A strong commitment to addressing customer concerns and enhancing their experience with the product is central to the role.
Essential Duties and Responsibilities:
AR North America (ARNA), based in Fridley, MN, is a family-owned, independently operated division of Annovi Reverberi (AR) Italy, the world’s largest manufacturer of pressure washer pumps. Since 1958, AR has been designing, engineering, and producing pumps for companies worldwide. Committed to excellence, AR now operates across four continents with manufacturing facilities in both Italy and China.
AR North America (ARNA), based in Fridley, MN, is a family-owned, independently operated division of Annovi Reverberi (AR) Italy, the world’s largest manufacturer of pressure washer pumps. Since 1958, AR has been designing, engineering, and producing pumps for companies worldwide. Committed to excellence, AR now operates across four continents with manufacturing facilities in both Italy and China.
AR North America (ARNA) is seeking a Customer Service Representative to join our team and contribute to our continued success. Take pride in being part of a great company that fosters a supportive, family-oriented atmosphere. This position is for the duration of our busy season, approximately 4-6 months.
This role provides essential support for our AR Blue clean electric pressure washers, focusing on delivering outstanding customer service via phone, email, and live chat channels. Responsibilities include troubleshooting product-related issues, offering effective solutions and ensuring a high level of customer satisfaction. A strong commitment to addressing customer concerns and enhancing their experience with the product is central to the role.
Essential Duties and Responsibilities:
- Assist customers with troubleshooting common issues and inquires for a product specific high-demand pressure washer
- Determining the quickest, most effective ways to answer customer’s questions
- Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
- Document customer interactions and resolutions accurately in company applications
- Collaborate with internal teams to resolve escalated issues when necessary
- Performs other related duties as assigned by management
- High School diploma or equivalent
- Previous experience in customer service, sales or other related fields
- Excellent verbal and written communication abilities
- Strong proficiency in computer applications with the ability to learn and adapt quickly
- Charismatic and willing to be a spokesperson for the company/brand
- Interpersonal and customer service skills to ensure positive interactions with customers
- Analytical and problem-solving capabilities to diagnose problems and recommend effective solutions
- Ability to build rapport with clients
- Active listening and communication abilities to manage customers care
- Multitasking and organizational skills to work on multiple issues at one time
- Time-management capabilities to respond to customer emails, calls, and web chat messages promptly and professionally
- Required to frequently to stand, walk, and sit.
- Requires the ability to frequently bend, stoop, kneel or crawl.
- Requires continuous ability to talk or hear
- Occasionally required to lift/push/carry items up to 25 pounds
AR North America (ARNA), based in Fridley, MN, is a family-owned, independently operated division of Annovi Reverberi (AR) Italy, the world’s largest manufacturer of pressure washer pumps. Since 1958, AR has been designing, engineering, and producing pumps for companies worldwide. Committed to excellence, AR now operates across four continents with manufacturing facilities in both Italy and China.
AR North America (ARNA), based in Fridley, MN, is a family-owned, independently operated division of Annovi Reverberi (AR) Italy, the world’s largest manufacturer of pressure washer pumps. Since 1958, AR has been designing, engineering, and producing pumps for companies worldwide. Committed to excellence, AR now operates across four continents with manufacturing facilities in both Italy and China.
