What are the responsibilities and job description for the Crisis Line Support Specialist position at A Safe Place?
A Safe Place is a beacon of hope in Lake County, empowering survivors of domestic violence and human trafficking to rebuild their lives. We are seeking an Emergency Shelter Crisis Line Operator to join our mission.
Job Summary:
The Emergency Shelter Crisis Line Operator is a key frontline role dedicated to ensuring the safety and well-being of individuals in crisis by operating the emergency hotline with professionalism and a trauma-informed approach.
Main Responsibilities:
- Crisis & Walk-In Support: Answer and assess crisis line calls using trauma-informed care; provide immediate emotional support, de-escalation, and referrals. Greet and assist walk-in clients seeking emergency shelter or support services with professionalism and compassion.
- Client & Case Coordination: Assist clients in accessing internal and external resources (e.g., housing, legal aid, healthcare), and coordinate care in collaboration with family advocates during their shelter stay.
- Documentation & Compliance: Maintain accurate, confidential client records and enter detailed case notes within 24 hours to meet agency and grant compliance standards.
Requirements:
- Bachelor's degree in Social Work, Psychology, or a related field.
- Preferred: Master's degree in a related field.
- Bilingual Spanish/English fluency is preferred.
- Experience in crisis intervention, case management, and advocacy.
- Strong communication, interpersonal, and conflict-resolution skills.
