Administrative Assistant

What we are looking for:

We are looking for a part-time, Administrative Assistant.

Do you love organizing, problem-solving, and helping people? Are you highly detail-oriented and thrive in a fast-paced environment? Do you enjoy making things run smoothly, ensuring customers feel heard and supported? Are you the kind of person who takes initiative, finds solutions, and keeps everything on track—without needing to be asked?

If this sounds like you, we’d love to have you on our team!

Who We Are:

We are a fast-growing guitar school dedicated to helping students achieve their musical goals in a structured, engaging, and fun learning environment. Our school is built on strong core values, professionalism, and a commitment to delivering a high-quality student experience.

To support our continued growth, we are hiring a Part-Time Administrative Assistant to help streamline day-to-day operations and provide top-tier customer service. This role will ensure our students, teachers, and leadership team have the support they need to succeed.

Our Core Values:
At our school, our core values define our culture and work ethic. We are looking for someone who embodies these values.

· People First, Music Second – People don’t care how much you know, until they know how much you care.

· Go the Extra Mile – We do more than expected to help students succeed.

· Be Enthusiastic – Energy and passion are contagious!

· Be the Example – We practice what we preach.

· Constant & Never-Ending Improvement – Always growing, always learning.

· Be Reliable – Be the type of person people can count on.

· Take Initiative – See a problem? Solve it.

· Accept Responsibility – Own your work and your results.

· Be Disciplined – Excellence comes from daily habits.

· Be Humble – Having an attitude of service.

· Be Professional – In actions, preparedness, communication, and attitude.

If these values excite you—you might be the perfect fit for our team.

Role:

As our Administrative Assistant, you will be the first point of contact for students and parents, handling customer service inquiries, scheduling, and student account management. Your role will help maintain smooth operations, allowing teachers to focus on teaching, sales to focus on growth, and the manager to focus on leadership.

Key Responsibilities:

• Customer Service & Communication
• Answering student and parent inquiries via phone, text, and email.
• Handling student absences, schedule conflicts, and rescheduling requests.
• Managing withdrawal requests and ensuring contract policies are followed.
• Addressing customer complaints and concerns in a professional manner.
• Assisting students with failed payments, expired cards, and account updates.
• Ensuring accurate records and student information in the CRM System.
• Communicating necessary student updates to teachers and management via Slack.
• Escalating major concerns or red flag situations to the manager.
• Assisting in operational tasks such as organizing files and updating spreadsheets.

Key Requirements:

You’ll be a great fit for this role if you:

• Thrive in customer service – You enjoy helping people and can remain friendly, calm, and professional in difficult situations.
• Are highly organized – You can juggle multiple tasks while keeping everything running smoothly.
• Have strong communication skills – You can clearly explain policies, answer questions, and resolve concerns with a positive attitude.
• Are tech-savvy – You can quickly learn and navigate CRM systems, Google Sheets, and communication tools like Slack.
• Take initiative – You don’t wait to be told what to do; you proactively find ways to improve operations.
• Can work independently – You’re reliable and can manage responsibilities without constant oversight.
• Bonus (Not Required): Experience in music education, customer service, or a school setting is a plus!
• Must be 18 and able to pass a background check.

Location:

A-Sharp Guitar Instruction, LLC
3074 Rickenbacker Dr. Suite 201
Pasco, WA 99301

Availability:

Monday – Friday

4:00pm to 9:00pm

Or, Saturday & Sunday

9:00am to 2:00pm

Position:

Part-Time, Administrative Assistant

Compensation:

$16.66/hr to $20/hr entry-level during training

• Plus opportunities for commission once trained.

Job Type: Part-time

Pay: $16.66 - $20.00 per hour

Benefits:

• Flexible schedule

Work Location: In person

Salary : $17 - $20