What are the responsibilities and job description for the Store Manager position at A Shop of Things?
Store Manager Job Description
As a Store Manager at A Shop of Things, you’ll be partnering with the General Manager to execute daily business operations, merchandising initiatives, and develop the skills of the entire store team. The Store Manager is responsible for driving sales through customer and community engagement, inventory management- and above all, people management! The ability to lead by example, and establish measurable, attainable and actionable goals is absolutely key for this position. The ideal candidate for this role will be self-motivated, with a vast understanding of business analytics and KPIs, and can be accountable to all areas of the business while maintaining an open line of communication to HQ. Most importantly, the Store Manager should embody and represent our core company values of inclusion, integrity, honesty, and self expression. A Shop of Things seeks candidates that are receptive to constructive feedback, and who are eager to learn and grow.
Responsibilities include:
- Collaboratively communicating with HQ on merchandise sell-through, stock levels, sales trends, and customer feedback
- Analyze sales data and reports to identify opportunities, determine product reorders, & react quickly to the needs of the business
- Generate: inventory reports, sales goals, staff schedules, weekly, & monthly store reports
- Ensuring visual merchandising directives are implemented, and company visual standards are achieved and maintained
- Coordinating retail store operations such as: fixture overhaul, seasonal changeovers, merchandising strategy, and inventory management
- Utilizing and tracking KPIs to gain business insight and gauge progress
- Maintaining up to date knowledge of products, pricing, promotions, policies, and events
- Ensuring compliance with all company policies and procedures, with a strong focus on leading by example
- Creating a welcoming and inclusive environment for all guests through high level customer relations and community outreach
- Evaluate and develop store associates through frequent and clear feedback, recognizing strengths and praising contributions
- Monitor and manage all incoming deliveries & shipments
- Regularly perform store maintenance duties such as: cleaning, organizing, trash disposal, fixture assembly & removal
- Being the point of contact for all things related to the brick & mortar
- Embodying the brand in attitude, spirit, demeanor, & appearance
Skills required:
- Customer service: Delivering sincere and prompt service while understanding customer needs and addressing concerns to ensure guest satisfaction and loyalty.
- Strong work ethic: Ability to work well under pressure, take responsibility, and handle challenges and change with grace and professionalism.
- Loss Prevention: Mitigation of loss through execution of LP protocol, auditing of inventory levels, and appropriately handling broken or damaged merchandise.
- Organizational Skills: Ability to develop and maintain processes and systems to increase efficiency and streamline operations.
- Positive attitude: A proactive and optimistic approach to work, promoting a supportive and collaborative atmosphere.
- Time Management: Able to prioritize tasks to meet goals efficiently.
- Problem Solving: Capacity to use critical thinking to identify and resolve problems independently.
- Employee Development: Provide ongoing support and coaching to employees to encourage growth, further develop skills, and to create a positive work environment.
- Excellent Communication: Able to communicate, receive and give direction, ideas, and feedback clearly via verbal and written communication.
- Teamwork: Ability to contribute and work well with a team to accomplish goals, and foster a culture of collaboration.
- Computer Skills: Proficiency in basic computer operations, including point of sale and G Suite.
- Inventory Management: Control inventory by resolving discrepancies, locating opportunity areas, assigning audits, & rotating seasonal products.
- Decision-making: Ability to make informed decisions to resolve conflict, increase productivity, and profitability.
- Leadership: Supports team results by guiding and inspiring staff, communicating expectations; monitoring and appraising performance.
- Merchandising: Create visual product displays to aid shoppers and increase sales.
- Strong Interpersonal Skills: Ability to build positive working relationships with employees, vendors, guests, and community.
- Adaptable: Able to multitask & thrive in a fast paced environment.
- Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.
Qualifications:
- High school diploma or GED equivalent
- Reliable transportation
- Open Availability
- 1-2 years of Retail Management experience
- Must be able to pass a background check
- Must be comfortable working on your feet for 8 hours a day
Work Perks and Benefits!
- 25%-40% employee discount.
- Paid holidays: July 4th, Thanksgiving, and Christmas Day, New Years Day.
- Profit sharing.
- 5 days PTO per year, 10 days of PTO after 1 year of employment, & 15 days after 2 years.
- Monthly Health Insurance stipend.
- Monthly Cell Phone Reimbursement.
- IRA with a 3% match after 6 months of employment.
- $30 monthly credit towards selected merchandise.
Salary : $55,000 - $65,000
