What are the responsibilities and job description for the Application Support Analyst position at A Society Group, Inc.?
Join a dynamic team as an Application Support Analyst!
In this role, you will provide critical support for application systems, ensuring that they run smoothly and efficiently across the organization. You will work closely with both technical teams and end users to troubleshoot issues, provide solutions, and enhance the overall user experience.
Your responsibilities will include diagnosing application problems, performing root cause analyses, and collaborating with development teams to deliver high-quality solutions. You will also have the opportunity to assist in the deployment of new applications and features, ensuring they meet business requirements and integrate seamlessly into existing systems.
Key Responsibilities:
- Provide first-line support to users experiencing application issues, resolving problems in a timely manner.
- Conduct thorough analyses of incidents and problems, documenting findings and solutions.
- Collaborate with development and infrastructure teams to implement application improvements and enhancements.
- Assist in the testing and deployment of new applications and updates, ensuring alignment with business needs.
- Create and maintain comprehensive documentation for application processes and procedures.
Required Skills:
- Minimum of 3 years of experience in application support or a similar role.
- Excellent Customer service skills
- Excellent written and oral communication skills
- Strong organizational skills
- Strong interpersonal skills
- Strong analytical ability to troubleshoot complex problems
- Solid Microsoft environment knowledge
- Solid understanding of TCP/IP and networking principles
- Desire to learn and be part of a team
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Retirement Plan (401k, IRA)
