What are the responsibilities and job description for the Technical Support Engineer position at A Society Group, Inc.?
We are seeking a highly skilled and motivated Technical Support Engineer to join our team. This position primarily focuses on providing specialized technical assistance to dealers and stakeholders in order to resolve complex product technical issues and assist with workshop tools. As a key player, you will be responsible for ensuring the smooth resolution of customer technical concerns and may also provide onsite training for customer support personnel.
Key Responsibilities:
- Provide expert technical assistance to dealers and internal stakeholders in resolving complex product and workshop tool-related issues.
- Troubleshoot technical problems, applying practical knowledge and expertise.
- Offer guidance and solutions that align with company policies and best practices.
- Deliver onsite training to customer support teams as needed.
- Work independently, with minimal supervision, to resolve issues in a timely and efficient manner.
- Influence and assist others in the job area by explaining facts, policies, and practices related to technical issues.
- 2 to 5 years of relevant experience in technical support or a similar field.
- Strong problem-solving skills and the ability to tackle difficult, yet typically not complex, technical challenges.
- Excellent communication and interpersonal skills to work effectively with dealers, stakeholders, and internal teams.
- Ability to apply practical knowledge gained from both education and professional experience.
- Self-motivated with the capacity to work independently.
Preferred Skills:
- Experience in the automotive or technical product industry.
If you have a passion for providing high-level technical support and are eager to contribute to the success of our team, we encourage you to apply.
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Retirement Plan (401k, IRA)
