What are the responsibilities and job description for the General Manager position at A Special Blend?
Financial Administration
Scheduling
Job Summary
The General Manager will be responsible for overseeing the management and development of our employees throughout the employee lifecycle. This individual will play a critical role in developing and marketing our products to ensure we are meeting the needs of our customers. It involves creating a positive and inclusive work culture where team members are motivated and aligned with the company's mission by communicating effectively, and empowering employees to contribute to the organization's success
Duties
Hiring & Training
- Analyze current team, & scheduling needs and, if needed, begin the process of hiring
- Conduct the full interview process with potential candidates
- Determine and recommend candidates for hire
- Work together with your respective trainers to ensure appropriate training of new employees
- Conduct regular performance reviews and provide ongoing training and support for employees
Social Media & Community Outreach
- Work directly with the Marketing director to meet social media directives and needs for your shop.
- Stay up to date on events within the community. Identify which ones the shop should participate in. Responsible for reaching out for approval on participation
Quality Assurance
- Validates customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
- Implements production, productivity, quality, and customer-service standards.
- Contributes customer service information and recommendations to strategic plans and reviews.
Product Management
- Inventory
- Ordering
Sales
- Develop and implement strategies to increase sales and improve customer experience in retail shops.
- Monitor sales data to identify trends and opportunities for improvement.
- Work to achieve goals as directed by senior management
Scheduling
- Responsible for having the labor for opening and running daily operations effectively and efficiently.
- Ensure team mix is accomplishing quality and customer service standards by taking into account: experience, skillset, training needs, and interpersonal dynamics.
- Resolve time off requests in a timely manner, communicating with team members if any issues arise.
- Stay within the payroll budget while creating efficiencies
- Ensure payroll is submitted accurately and on time.
Financial Administration
- Supervise cash deposits and resolve discrepancies
- Ensure petty cash is handled appropriately
- Complete bank deposits semi- weekly (Monday & Friday)
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
- Paid training
Shift:
- 8 hour shift
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- High Point, NC 27260 (Required)
Work Location: In person
Salary : $50,000