What are the responsibilities and job description for the Account Manager IT -Japanese Bilingual position at A-STAFFING, INC.?
Our client an IT Firm in NYC is looking for an Account Manager Japanese Bilingual
Job Description
- Client Relationship Management : Develop and nurture longterm relationships with assigned MSP clients understanding their needs and proactively addressing concerns.
- Service Delivery Oversight : Monitor the delivery of IT services against SLAs ensuring timely issue resolution and client satisfaction.
- Account Growth : Identify potential opportunities to expand service offerings within existing accounts including upselling and crossselling additional IT solutions.
- Contract Management : Manage client contracts renewals and billing processes ensuring compliance with agreed terms.
- Performance Reporting : Regularly analyze client data and generate reports to demonstrate the value of MSP services and identify areas for improvement.
- Technical Understanding : Possess a basic understanding of IT infrastructure network management security and cloud technologies to effectively communicate with clients and technical teams.
- Proactive Engagement : Conduct regular client checkins anticipate potential issues and proactively address them to maintain a high level of service.
- Collaboration : Work closely with internal teams like sales technical support and engineering to ensure seamless client experience.
Requirement
Key Skills
Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill
Employment Type : Full Time
Experience : years
Vacancy : 1
Yearly Salary Salary : $ 80000 - 95000
Salary : $80,000 - $95,000
